New & Next: Inside CX Innovation at Case Status | April 2025

We’re back with another round of updates designed to help firms stay agile, connected, and focused on what matters most—client experience. From deeper integrations to smarter feedback tools, here’s what’s new and what’s coming next.

Most Talked About

Message Triage

One of the most buzzed-about features from our March update? Message Triage powered by Case Status AI.

Firms are loving how this feature surfaces the most urgent and emotionally charged client messages first—so teams can respond faster, with the right tone and priority.

Since launch, Message Triage has helped firms:

• Reduce response times for high-sentiment messages
• Prioritize communication without digging through every thread
• Spot potential client issues before they escalate

If you haven’t enabled it yet, it’s a game-changer—especially for firms looking to scale communication without sacrificing quality.

As Shawn Lehocky puts it, AI-powered Message Triage lets firms align the right skill sets with the right tasks—freeing up paralegals to focus on high-value legal work.

Taken from our recent CXO Roundtable, this clip highlights how AI-powered triage is helping firms maximize staff efficiency and client satisfaction. Watch the full on-demand webinar here → https://www.casestatus.com/events/litify-cxo-april-2025

‍New This Month

Support for Multiple Branding per Firm

We’ve launched support for multiple brands within a single firm to better accommodate firm mergers and acquisitions and maintain client trust.

When a law firm is acquired and integrated into a parent organization (with a shared Case Management System), clients can now continue seeing the original firm's branding when using Case Status. This update ensures that clients maintain a consistent, trusted experience—even after firm consolidation.

PracticePanther Integration (Beta Now Open!)

We’re excited to expand our integration family with the addition of PracticePanther. This new integration allows firms to:

• Import cases from PracticePanther into Case Status.
• Sync back messages seamlessly.
• Provide firms using PracticePanther with the full benefits of Case Status, including streamlined workflows and enhanced client communication.

Want to try it out?  Beta testers are welcome to join! Spots are limited, so sign up here to secure your place in the testing pool.

What We’re Working on Now

MyCase Calendar Syncing

We’re enhancing our MyCase integration with a highly-requested feature: Calendar Appointment Syncing!

This update will:

• Automatically sync appointments from MyCase to Case Status.
• Eliminate the hassle of double data entry.
• Ensure clients are informed with automated reminders and can view upcoming appointments directly in our app.

If you’re interested in taking advantage of this feature, let us know and be among the first to experience seamless appointment management.

Additional Client Feedback Options

We're expanding our survey capabilities. We are adding support for Client Satisfaction surveys.  The result will be a more robust means of capturing client satisfaction and sentiment for analysis by firms. By using CSAT in addition to NPS, firms will further understand where to better deploy resources to improve client relations.

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Upcoming + On-Demand Events

Inside the C-Suite: Client Experience as a Competitive Advantage
Join legal industry leaders for a candid conversation on how the best-performing firms are rethinking client experience. Watch the replay now →

Docketwise + Case Status: Better Together
See how our new Docketwise integration is already transforming the way immigration firms communicate. Learn how to streamline workflows, reduce manual tasks, and deliver a modern client experience. Watch it on-demand →

CX Summit 2025: Charleston, SC | Sept 24–26
The legal industry’s premier client experience conference is coming. Join thought leaders and law firm innovators in Charleston to explore the future of legal CX. Early registration is now open! Save your spot →

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