
Redefining Client Experience for the Modern Firm
From September 24-26, in Charleston, legal industry leaders and subject matter experts will convene to explore the transformative impact of AI, Data, and Ethics. Walk away with practical tools, innovative strategies, and expert insights to drive meaningful change and elevate the legal client experience.
- Participate in thought-provoking sessions from legal experts
- Learn actionable strategies to enhance CX and anticipate needs
- Dive into how top law firms are using AI and their data
- Enjoy curated networking and immersive Charleston experiences
- Transition your CX approach from reactive to proactive












































2025 Speakers & Panelists
A Sneak Peak - Stay Tuned For More!
As a seasoned operations executive, Melissa has spent the past 20 years scaling businesses, specifically law firms, across the country, creating systems and processes and managing the growth and expansion of their teams, services, and locations.
More than 20 years ago, I embarked on what I believed would be a brief and concentrated academic career. As a young adult studying graphic design at Suffolk University, I myopically focused on developing the skills I needed to secure a job in the commercial arts.