Join forward-thinking legal professionals, technology experts, and thought leaders for the legal industry's premier Client Experience (CX) Summit.
Discover how AI, data, and ethics can transform client experience—leave with tools, strategies, and insights you can use.
- Participate in thought-provoking sessions from legal experts
- Learn actionable strategies to enhance CX and anticipate needs
- Dive into how top law firms are using AI and their data
- Enjoy curated networking and immersive Charleston experiences
- Transition your CX approach from reactive to proactive
Early Bird Rates Available Now through July 15
Don’t miss your chance to be part of the premier event shaping the future of client experience. Buy your pass now to lock in the lowest available pricing before availability runs out and prices go up!
Includes:
Includes everything in the Insider Pass, plus:
Includes everything in the All Access Pass, plus:
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Session Tracks
Tech-Forward
Empowering law firms and operations teams to modernize and scale client interactions by leveraging data and implementing impactful AI, automation, and integrated legal tech.
Future-Focused
Equipping firm leaders with a long-term vision for CX as a growth engine, brand builder, and strategic differentiator — including how to lead ethically through transformation.
2025 Speakers & Panelists
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As a seasoned operations executive, Melissa has spent the past 20 years scaling businesses, specifically law firms, across the country, creating systems and processes and managing the growth and expansion of their teams, services, and locations.
More than 20 years ago, I embarked on what I believed would be a brief and concentrated academic career. As a young adult studying graphic design at Suffolk University, I myopically focused on developing the skills I needed to secure a job in the commercial arts.
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Brian is licensed to practice in all Louisiana State Courts and in Federal Court for the Eastern District of Louisiana. As a Super Lawyers nominee, Brian has dedicated his career to helping New Orleans citizens recover from life-changing accidents. He has tried cases before both judges and juries and focuses exclusively on personal injury cases.
Ed Kirk leverages 12 years of legal expertise and a strong background in B2B legal tech sales. Previously a family lawyer and Head of North America & UK at Settify, Ed has driven international expansion efforts and built a broad network across North American and UK legal communities.
Venue
Hotel Emeline is located in the heart of Downtown Charleston. Whether you're visiting Charleston for the first time or call the Lowcountry home, Hotel Emeline offers a warm welcome rooted in charm and modern comfort. Nestled on 181 Church Street, our boutique retreat invites you to experience Southern hospitality in the heart of the city's rich history and vibrant culture.
Agenda
Wednesday: Attendee check-in opens mid-afternoon, followed by a Welcome Reception at Case Status HQ on Daniel Island. Expect music, cocktails, bites, and an energizing kickoff conversation to set the tone for the week.
Thursday: A full day of thought-provoking programming, immersive sessions, and curated networking — capped off with an exclusive dinner experience in downtown Charleston.
Friday: We’ll close things out with a high-impact half day of content and connection, ending with celebratory closing remarks and a networking lunch to send everyone off on a high note.
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More Details
Core Themes
The Future of Client Experience
CX through the Lens of AI, Data & Ethics
Register Now!
Frequently Asked Questions
Hosted by Case Status, the CX Summit is the premier gathering for legal professionals and innovators focused on client experience, technology, AI, data, and growth. Expect dynamic sessions, meaningful connections, and actionable takeaways.
We’ve secured discounted room blocks at both Hotel Emeline (main venue) and The Ryder Hotel (walking distance). Booking instructions will be included in your confirmation email after registering.
CX Insider Pass
- Access to all general sessions, panels, and breakouts
- Entry to the Welcome Reception and Closing Ceremony (transportation included)
- Breakfast and lunch on Thursday and Friday
- Access to discounted hotel room block (while supplies last)
CX All Access Pass
Includes everything in the Insider Pass, plus:
- Entry to the exclusive Thursday Event Dinner
- Discounted rate for Thursday's Pre-Dinner Activity (optional)
- Official CX Summit swag package
CX VIP Pass
Includes everything in the All Access Pass, plus:
- Access to the VIP Lounge — a private space for select networking and speaker drop-ins
- Dedicated check-in and on-site concierge support
- Enhanced VIP Summit swag package
- Limited to 25 passes only
Law firm leaders and employees who are focused on transforming the legal client experience.
Business casual is encouraged. Comfortable shoes are recommended for walking to nearby venues and evening events. Layers are helpful — Charleston weather can shift between warm and breezy in the fall.
If you’re interested in exploring sponsorship opportunities, reach out to us at cx-sponsors@casestatus.com. We’ll follow up to learn more about your goals and see if there’s a good fit.
Reach out anytime at cx-summit-info@casestatus.com — our team is here to help make your experience seamless.