4.7 • 51+ Ratings
4.9 • 40,000+ Ratings
Move Smarter, Not Just Faster, with AI-powered Client Intelligence™ Built For Law Firms
Your data is talking. Case Status helps you listen and get your data working like a personal assistant. Turn every client interaction into insights, and insights into actions that matter.
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AI For Better Legal Client Experience
Your client experience data is full of signals. Case Status uses AI to capture, analyze, and act on this data—so you move faster, serve better, and grow smarter.
Problem You Might Be Facing
Fragmented Data, Frustrated Clients
Emotions drive the attorney-client relationship. Yet most firms use “dumb” tools—no visibility into client sentiment, satisfaction, or other critical x-factors. Data exists across emails, texts, and calls, but it isn’t connected, accessible, or actionable.
Our Solution
Move From Noise To Clarity
AI-powered Client IntelligenceTM transforms scattered communications into actionable insights. By identifying client priorities, at-risk relationships, and recommended actions, your team can work smarter, respond faster, and deliver a more human experience at scale.
How We Have Helped
The Competitive Advantage
The only legal platform with predictive insights built into the client experience and communications, turning every touch-point into actionable insights and next steps catered to the client journey.
Firms Are Struggling To Get A Clear Picture of the Client and Manage Expectations
Your team isn’t just practicing law—they’re managing expectations, emotions, and constant communication. Without utilizing data and AI, it’s time-consuming guesswork.
Lost Leadership Time
Leaders waste valuable hours gathering scattered feedback instead of focusing on strategy.
Fragmented Context
Critical context is fragmented across tools, leaving no single source of truth.
Reactive Workflows
Staff spend time reacting, not prioritizing. Urgent matters risk slipping through the cracks.
Silent Attrition
By the time dissatisfaction surfaces, the relationship (and referral) is already lost.
AI Features With Real Firm Results
Case Status pairs advanced AI features with clear benefits that solve law firms' daily tasks.
Recommended Response
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AI learns from firm data, predicts the best responses, and drafts thoughtful replies instantly. The result is faster response times and higher-quality engagement that reinforces trust.
Case Summary
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One-click summaries of case history, client sentiment, blockers that need to be addressed, and next steps. Now any team member can step in confidently, improving efficiency, continuity, and case resolution time.
Translation
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Imagine hiring a team member fluent in 140+ languages. Whether you're sending a 1:1 message, a bulk update, or reviewing past conversations, Case Status Al provides instant language translations right within the messaging interface, ensuring seamless communication for all.
Message Urgency
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AI flags urgent issues so staff can respond immediately. Now you’re able to reduce the risk of escalation and fewer missed deadlines.
Predictive NPS
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Predict client satisfaction trends and flags at-risk relationships without having to send out surveys. Intercept problems early, turn complaints into loyalty, and generate more referrals.
Recommended Actions
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Streamline intake and follow-up by letting AI assign and prioritize tasks as soon as client messages arrive. With Triage, your team responds faster, reduces bottlenecks, and improves overall client satisfaction.
Managing Partners & Attorneys
Ensure every client interaction reflects your firm’s brand standards without requiring constant oversight. By keeping clients on track with their tasks, you reduce time-on-desk and increase overall case value, while video messaging lets you embed your face and voice throughout the client journey to build stronger connections.
Law Firm Operations & IT Leaders
Easily monitor satisfaction across clients, staff, and offices while identifying performance gaps to coach and support your team with data-driven insights. Streamlined communication helps eliminate bottlenecks, enabling your firm to deliver consistent, scalable, and high-quality service.
Paralegals & Case Workers
Spend more time focusing on legal work and case strategy rather than chasing updates. Gain visibility into client activity to take timely action and keep cases moving forward, while proactive updates— even when there’s “no update”—help maintain trust and prevent communication breakdowns.
For Marketing Leaders
Maximize marketing efficiency by eliminating wasted ad spend on clients already trying to reach you. Capture more positive reviews to strengthen your Google rating and SEO, and generate higher referral volumes with automated satisfaction-based requests that keep growth compounding.
Proof That Case Status Drives Growth
Our clients have reported significant improvements in satisfaction and engagement using AI-powered Client IntelligenceTM.
1,329
hrs
Saved each year — Levinson & Stefani cut out wasted communication time with Response CI.
3
x
Fewer unhappy clients — Predictive NPS flagged risks early, turning potential complaints into loyalty.
65
Days faster case resolution — DM Law accelerated outcomes with AI-powered Client Intelligence tools.
4.5
Hours average response time — Response CI slashed delays compared to the 24–48 hour industry norm.
Calculate Your Firms True ROI In Seconds
Stop guessing your margins and start knowing your true growth potential by identifying bottlenecks, hidden costs, and revenue drivers instantly. Turn client satisfaction and case velocity into real numbers you can act on.
See Our Client Experience In Action
Explore how our platform enhances client interactions. Watch our demo to see real-time updates and feedback mechanisms that keep clients informed and engaged.
Unlock Your Firm's Potential
Discover insights that drive engagement and efficiency with our tailored analytics solutions.