4.7 • 51+ Ratings
Law Firm Staff

4.9 • 40,000+ Ratings
Law Firm Clients

Move Smarter, Not Just Faster, with AI-powered Client Intelligence™ Built For Law Firms

Q: What outcomes can firms expect?

$192K per year in protected revenue through early churn detection; 1,329 hours saved annually from AI-powered messaging; faster response times (average 5.29 hours versus industry averages of days).

Your data is talking. Case Status helps you listen and get your data working like a personal assistant. Turn every client interaction into insights, and insights into actions that matter.

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Trusted by leading law firms around the globe

AI For Better Legal Client Experience

Your client experience data is full of signals. Case Status uses AI to capture, analyze, and act on this data—so you move faster, serve better, and grow smarter.

Problem You Might Be Facing

Fragmented Data, Frustrated Clients

Emotions drive the attorney-client relationship. Yet most firms use “dumb” tools—no visibility into client sentiment, satisfaction, or other critical x-factors. Data exists across emails, texts, and calls, but it isn’t connected, accessible, or actionable.

Our Solution

Move From Noise To Clarity

AI-powered Client IntelligenceTM transforms scattered communications into actionable insights. By identifying client priorities, at-risk relationships, and recommended actions, your team can work smarter, respond faster, and deliver a more human experience at scale.

How We Have Helped

The Competitive Advantage

The only legal platform with predictive insights built into the client experience and communications, turning every touch-point into actionable insights and next steps catered to the client journey.

Firms Are Struggling To Get A Clear Picture of the Client and Manage Expectations

Your team isn’t just practicing law—they’re managing expectations, emotions, and constant communication. Without utilizing data and AI, it’s time-consuming guesswork.

Lost Leadership Time

Leaders waste valuable hours gathering scattered feedback instead of focusing on strategy.

Fragmented Context

Critical context is fragmented across tools, leaving no single source of truth.

Reactive Workflows

Staff spend time reacting, not prioritizing. Urgent matters risk slipping through the cracks.

Silent Attrition

By the time dissatisfaction surfaces, the relationship (and referral) is already lost.

AI Features With Real Firm Results

Case Status pairs advanced AI features with clear benefits that solve law firms' daily tasks.

Case list with flagged issues for multiple clients.

Message Urgency

AI flags urgent issues so staff can respond immediately. Now you’re able to reduce the risk of escalation and fewer missed deadlines.

Response

AI learns from firm data, predicts the best message responses, and drafts thoughtful replies instantly. The result is faster response times and higher-quality engagement that reinforces trust.

Summary

One-click summaries of case history, client sentiment, blockers that need to be addressed, and next steps. Now any team member can step in confidently, improving efficiency, continuity, and case resolution time.

See It In Action

Translation

Imagine hiring a team member fluent in 140+ languages. Whether you're sending a 1:1 message, a bulk update, or reviewing past conversations, Case Status Al provides instant language translations right within the messaging interface, ensuring seamless communication for all.

Predictive client sentiment panel showing promoter, passive, and detractor scores.

Predictive NPS

Predict client satisfaction trends and flags at-risk relationships without having to send out surveys. Intercept problems early, turn complaints into loyalty, and generate more referrals.

Case blockers panel showing active cases, with resolution confirmation message.

Triage

Streamline intake and follow-up by letting AI assign and prioritize tasks as soon as client messages arrive. With Triage, your team responds faster, reduces bottlenecks, and improves overall client satisfaction.

See It In Action

Tailored benefits for every legal role

Tailored Benefits For Every Legal Role

Managing Partners & Attorneys

Ensure every client interaction reflects your firm’s brand standards without requiring constant oversight. By keeping clients on track with their tasks, you reduce time-on-desk and increase overall case value, while video messaging lets you embed your face and voice throughout the client journey to build stronger connections.

Law Firm Operations & IT Leaders

Easily monitor satisfaction across clients, staff, and offices while identifying performance gaps to coach and support your team with data-driven insights. Streamlined communication helps eliminate bottlenecks, enabling your firm to deliver consistent, scalable, and high-quality service.

Paralegals & Case Workers

Spend more time focusing on legal work and case strategy rather than chasing updates. Gain visibility into client activity to take timely action and keep cases moving forward, while proactive updates— even when there’s “no update”—help maintain trust and prevent communication breakdowns.

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For Marketing Leaders

Maximize marketing efficiency by eliminating wasted ad spend on clients already trying to reach you. Capture more positive reviews to strengthen your Google rating and SEO, and generate higher referral volumes with automated satisfaction-based requests that keep growth compounding.

Proof That Case Status Drives Growth

Our clients have reported significant improvements in satisfaction and engagement using AI-powered Client Intelligence^TM.

1,329

hrs

Saved each year — Levinson & Stefani cut out wasted communication time with Response ^CI.

Fewer unhappy clients — Predictive NPS flagged risks early, turning potential complaints into loyalty.

Days faster case resolution — DM Law accelerated outcomes with AI-powered Client Intelligence tools.

4.5

Hours average response time — Response ^CI slashed delays compared to the 24–48 hour industry norm.

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Calculate Your Firms True ROI In Seconds

Stop guessing your margins and start knowing your true growth potential by identifying bottlenecks, hidden costs, and revenue drivers instantly. Turn client satisfaction and case velocity into real numbers you can act on.

Calculate ROI

See Our Client Experience In Action

Explore how our platform enhances client interactions. Watch our demo to see real-time updates and feedback mechanisms that keep clients informed and engaged.

Frequently Asked Questions

How does Case Status use AI?

AI powers real-time sentiment tracking, translation, predictive workflows, and proactive alerts—so firms act before issues escalate.

What makes this different from generic AI tools?

Case Status AI is built for law firms. It integrates directly with your CMS, automating communication and logging updates automatically. No cutting and pasting required.

What outcomes can firms expect?

- $192K/year in protected revenue through early churn detection
- 1,329 hours saved annually from AI-powered messaging
- Faster response times (avg. 5.29 hours vs. industry averages of days)

Is the platform secure?

Yes. Case Status meets enterprise-grade standards, including SOC 2 Type II and HIPAA compliance for sensitive cases.

Unlock Your Firm's Potential

Discover insights that drive engagement and efficiency with our tailored analytics solutions.

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