Mass Tort Law Software

Q: What is mass tort client engagement software?

Mass tort client engagement software helps law firms manage communication and updates for large groups of claimants in mass tort litigation cases.

Q: How does it help large claimant cohorts?

The software provides automated updates, secure messaging, and document collection capabilities to keep large claimant groups informed and aligned throughout the litigation process.

Q: Does this replace our case management system?

No, Case Status integrates with existing case management systems like Litify, Filevine, Clio, and CASEpeer to eliminate double entry and keep teams in lockstep.

Q: Can we track satisfaction and request reviews?

Yes, the platform includes NPS tracking and automated review request capabilities to monitor client satisfaction and generate positive reviews.

Scale mass tort law communication, accelerate MDLs, align cohorts.

Large plaintiff groups demand clarity. Case Status helps mass tort attorneys streamline claimant updates, centralize secure messaging, and accelerate document collection—so every claimant knows what’s happening next in their mass tort litigation.

See How Mass Tort Firms Stay Organized

Transform Client Anxiety Into Confidence With Purpose-Built Features

User interface showing case status as open and active and case stage as Stage 3: Attorney Review.

Real-Time Claim Updates

Standardize MDL/cohort milestones (intake, document request, bellwether notices, settlement activity) into plain-language notifications—so every claimant knows what’s next without calling.

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Secure Mobile Client Portal

A 24/7 portal claimants actually use—timelines, messages, and documents in one HIPAA-ready app, built for mass tort law at scale.

Explore law firm client portal

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AI-Powered Multi-Party Communication

Casey AI routes messages by urgency, suggests empathetic replies, and translates into 140+ languages—keeping large claimant groups and stakeholders aligned.

Discover AI software for law firms

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Client Satisfaction Tracking

Monitor sentiment across cohorts with NPS and in-flow feedback; spot issues early, trigger follow-ups, and drive more 5-star reviews for your mass tort practice.

See client feedback tracking

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Secure Messaging & Document Sharing

Request and receive questionnaires, proof-of-use, medical and financial records in permissioned libraries—capture acknowledgments and maintain a full audit trail.

View law firm messaging

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Case Management Integration

Sync claimant communications and progress with your CMS (e.g., Litify, Filevine, Clio, CASEpeer) to eliminate double entry and keep teams in lockstep.

Browse all integrations

Enterprise-Grade Security for Sensitive Claimant Data

Secure and Easy to Use

No links or passwords to chase—claimants use our 5-star app with built-in 2FA. Encrypted push replaces risky email/SMS, and clients can safely upload medical records, proof-of-use, questionnaires, and retainer docs.

SOC 2 Type II Certification

Independently audited controls for security, availability, and confidentiality across claimant communications and evidence—from intake to MDL resolution. HIPAA/GDPR-ready, monitored and hosted on trusted infrastructure.

Bank-Level Encryption

All messages, files, and case data are protected with 256-bit SSL/TLS in transit and strong encryption at rest—keeping high-volume mass tort datasets secure at every step.

Role-Based Access Controls

Granular permissions with full audit trails ensure only authorized team members access sensitive information (income statements, means-test docs, tax returns).

Real Results From Leading Mass Tort Law Firms

Communication is the most important thing with clients. Case Status with MerusCase makes client engagement simple for workers' compensation. We've achieved 76% client engagement in just 3 months, 2.2-hour response time versus the 48-hour industry average, 9.3 average feedback rating, and 71 Net Promoter Score while saving 120 staff hours in 6 months.

Read the full Sergio Hidalgo case study

We are a client-centered and results-driven law firm, dedicated to providing responsive and effective legal representation. By integrating Case Status with Meruscase, we significantly enhanced our client engagement, reduced response times, and improved overall client satisfaction while efficiently managing cases and keeping clients informed at every step.

See Hanning & Sacchetto's success story

Case Status helped us scale our client-first approach as we grew. The 5-star app allows clients to self-serve information, reducing inbound calls while we respond to important messages within 4.2 hours versus the 48-72 hour industry average. We've saved 366 hours in nine months and achieved more than double the industry average for client satisfaction.

Discover Mark Thomas's results

Ready to Transform Your Mass Tort Client Experience?

See how Case Status reduces status calls, speeds document collection, and keeps cohorts aligned from intake to resolution.

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Calculate Your Mass Tort Practice ROI

Firms using automated updates and a 24/7 client portal cut status interactions, speed document collection, and keep cohorts on track. Answer a few questions to estimate hours saved, cost savings, and payback.

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Frequently Asked Questions

What is mass tort client engagement software?

A client-facing layer that centralizes updates, secure messaging, document requests, and reminders so claimants always know what’s next—from intake to resolution. It reduces phone-tag and keeps threads audit-ready. Learn more in Client Portal.

How does it help large claimant cohorts?

Template updates let you deliver consistent messages across MDLs and cohorts while preserving one-to-one conversations for sensitive issues. Teams stay aligned and claimants get clear next steps. See Automated Updates.

Who in the firm uses it?

Intake, paralegals, attorneys, and operations teams coordinate claimant communication in one place, with permissions that match responsibilities and locations.

How do automated updates work in MDLs?

You define triggers and templates (e.g., document needed, bellwether milestone, settlement outreach). When an event occurs, claimants receive a plain-language notification with next steps.

Can claimants securely upload sensitive documents?

Yes—proof-of-use, medical releases, questionnaires, and financials are uploaded via encrypted workflows in the same thread as messages.

Does this replace our case management system?

No. It complements your CMS: client-facing updates, messaging, and document collection live here, while internal work and records remain in your system. View Integrations.

Can we tailor journeys by product, docket, or venue?

Absolutely. Build cohort-specific timelines, messages, and checklists, then reuse them across similar matters to stay consistent.

How fast can we launch?

Most firms brand the portal, load templates, and go live in days; deeper automation and cohort logic follow quickly.

Can we track satisfaction and request reviews?

Yes—NPS and timed review prompts reveal sentiment trends across cohorts, helping you intervene early and showcase happy clients. See NPS & Reviews.

Does it work for multi-office or hybrid teams?

Role-based permissions and audit trails protect access across offices, vendors, and remote staff while keeping leadership visibility high.

Elevate your client experience

Transform satisfied clients into powerful advocates for your firm with automated review and referral requests.

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Related Resources

Comprehensive Client Engagement Across All Practice Areas

View All Practice Areas

Personal Injury

Complex injury cases requiring extensive medical coordination and settlement negotiations.

Family Law

Sensitive family matters requiring compassionate communication and careful coordination between parties.

Criminal Defense

Time-sensitive criminal cases needing immediate client communication and urgent update capabilities.

Immigration Law

Complex immigration processes benefiting from multilingual support and document-heavy case management.

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