Case Status University
Training That Drives Success

Gain knowledge that accelerates your business outcomes through our high-quality training & education.  We ensure you get the greatest return from your greatest asset: your people!

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Knowledge Is Power

The more empowered your team, the more benefits you will see in your legal business.

We deliver results with a first-class instructor team backed by amazing courses, built by our in-house instructional designers. From fundamentals to certifications to industry best practices, we have your team covered.

Learn  

Always Included

The Knowledge You Need When You Need It

Implementation
Onboarding & Orientation
OnDemand
eLearning Videos
In-Product Tutorials
Product Tour & Helpful hints
< 5 Minutes Per Topic
Available 24/7

Learn More

Optional Value-Add

Faster Results by Certifying Knowledge

Implementation
Onboarding & Orientation
OnDemand
eLearning Videos
In-Product Tutorials
Product Tour & Helpful hints
< 5 Minutes Per Topic
Available 24/7
Virtual Instructor Led
Product Fundamentals
Technology Driven Outcomes
Live or OnDemand

Learn Everything

Optional Value-Add

Optimal Performance Through Complete  Mastery

Implementation
Onboarding & Orientation
OnDemand
eLearning Videos
In-Product Tutorials
Product Tour & Helpful hints
< 5 Minutes Per Topic
Available 24/7
Virtual Instructor Led
Product Fundamentals
Technology Driven Outcomes
Live or OnDemand
Private 1:1 Custom
1x each year
2 day on-site
Technology Driven Outcomes or Industry Best Practices
Private Custom Training

- Built to meet your specific needs
- Custom content pulled from our curriculum
- Unique training agenda
- Available for remote or on-site training

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Technology

Our core product courses are designed to focus on the features and functions of the Case Status platform and providing guidance on how to use it.

Technology Driven Outcomes

Advanced courses focus on utilizing core technology to achieve a valuable outcome, such as generating Google reviews and reducing call volume with our messaging workflow.

Industry Best Practices

Courses focus on industry best practices tangential to Case Status platform, such as communication techniques and digital marketing strategies for law firms.

Trends That Matter

2X Outperform
Firms with engaged employees outperform those with non-engage by 202% on average
Profit Margins
Companies that invest in employee training enjoy a 24% higher profit margin than companies that don't.
Retain Your People
Career learning drives engagement and engagement drives tenure. Studies show your best people stay when they can advance their career skills.
Accelerate Onboarding
Firms can eat up months onboarding new staff due to lack of structure and lack of content. Firms with prescriptive training plans see faster "time-to-value" for new employees.

Browse Courses

Course titles, overview descriptions, learning objectives and target roles.

Integration Overview by Case Management Software Basics
Link

The course introduces the integration basics to Case Management Software solutions which typically includes stages, documents and messages so you can merge the best of your back office Case Management System with the best of your front office - Case Status.

Learning Objectives

General understanding of integration features and benefits.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Firm Insights Basics
Link

This course introduces firm insights which can be used to drive better performance with app adoption, NetPromoter scores, response times and more.

Learning Objectives

General understanding of information tracked and relevance.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Client Surveys Basics
Link

This course introduces the feature that proactively solicits feedback about how satisfied your client is. This feature will help you to turn low scores into high scores and to ask high scores to review and refer your firm.

Learning Objectives

General understanding of NetPromoter scores, when surveys are sent and the importance of measuring client satisfaction.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Creating Templates & Automation Basics
Link

This course introduces automation and template features and how they can help your team to scale by proactively building the ideal experience.

Learning Objectives

General understanding of templates & automation and how they help you scale your programs.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Client Messaging Basics
Link

This course introduces the basics of consolidating messaging with your client via the Case Status platform and how that will drive high client satisfaction.

Learning Objectives

General understanding of messaging within the Case Status Platform.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers, Other Firm Users

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Appointment Management Basics
Link

This course introduces appointment management and client messaging through the platform and how these features increase case velocity.

Learning Objectives

General understanding of tracking appointments for each client's case.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers, Other Firm Users

On Demand
5
Minutes
Learn, Learn More and Learn Everything
Practice Areas Basics
Link

This course introduces the highlights of the Case Status Practice Area functionality, introducing the client journey and features available to further engage your clients.

Learning Objectives

General understanding of practice areas within the Case Status platform.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers, Other Firm Users

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Key Implementation Configuration Decision Basics
Link

In this course we introduce the key considerations and decisions that will ensure a successful implementation.

Learning Objectives

General understanding of your implementation project and how you can help it to be a super success.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Appointment Management & Client Messaging
Link

This course focuses on how to streamline appointment management and client messaging through the platform and how these can integrate into a firm’s Case Management System (CMS) and/or email provider. There will be several examples used to illustrate how best to utilize this functionality to save time, keep clients up to date and engaged. It will also include a walk through how to best configure these features for your firm and specific practice areas.

Learning Objectives

(1) Understand how to integrate appointment management and client messaging in Case Status. (2) Identify key areas of efficiency gain through configuration of the platform’s features. (3) Learn best practices for integration of appointments and messaging into other firm software.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers, Other Firm Users

Live Instructor Led
60
Minutes
Learn More, Learn Everything
Preparing for your implementation Basics
Link

This course is designed for your staff to prepare for the implementation engagement with our Customer Success Services team. It covers the basics needed to hit the ground running to ensure the fastest time to value and time to live with the Platform.

Learning Objectives

General understanding of your implementation journey.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers, Other Firm Users

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Practice Areas
Link

This course reviews the Case Status Practice Area functionality, showcasing the client journey and features available to further engage your clients. This includes a walk through of how to utilize Practice Areas, stages and descriptions to align with your firm and its clients. There will also be a demonstration of how automations and message templates can be applied within different Practice Areas and stages to create efficiency and drive adoption.

Learning Objectives

(1) Review functionality of Practice Areas including stages and descriptions. (2) Describe best practices for engaging client throughout their journey. (3) Understand how automations and message templates can be incorporated into Practice Areas and stages.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

Live Instructor Led
60
Minutes
Learn More, Learn Everything
Implementation & Adoption Fundamentals
Link

This course provides an overview of the implementation process including aligning the project team, deliverables for each phase, and the typical timeline. Also, there will be a review of the data necessary not limited to user roles, practice area creation, inviting clients, message templates, automations, mass messaging and other key features. Additionally, the learners will be walked through how to integrate and sync with their case management software (CMS) and discuss how to configure the platform prior to inviting clients.

Learning Objectives

(1) Describe the key steps of implementation. (2) Understand the deliverables required for configuration. (3) Identify the critical actions necessary to reach full adoption for firms and clients.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

Live Instructor Led
60
Minutes
Learn More, Learn Everything
Optimization & Best Practices
Link

This course provides an overview of the optimization process including the key outcomes, standard procedures, and the typical timeline. Also, there will be a review of best practices for this phase and how Firm Insights highlights areas of improvement as well as success. Additionally, the learners will be walked through how to increase adoption through automation, mass messaging and the Net Promoter Score (NPS) feature.

Learning Objectives

(1) Describe the key steps of optimization. (2) Understand how to review and analyze the Firm Insights dashboard. (3) Identify typical areas of improvement to reach full adoption for firms and clients.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

Live Instructor Led
60
Minutes
Learn More, Learn Everything
Firm Insights, Client Feedback & NPS
Link

This course focuses on the data and reporting available in Case Status to maximize value and client engagement. It will cover the Firm Insights dashboard including Customer Success Scores and how to use these to measure performance within the firm and client usage. There will also be a focus on analyzing client feedback and the Net Promoter Score (NPS) data to identify and understand the drivers and causes for positive and negative scores, as well as recommendations on automated or templated responses to obtain more detail.

Learning Objectives

(1) Describe the Customer Success scores and how they are measured. (2) Identify ways to obtain and respond to client feedback (1) Understand Net Promoter Scores (NPS) and its value.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

Live Instructor Led
60
Minutes
Learn More, Learn Everything
Integration Overview by Case Management Software Basics
Link

The course introduces the integration basics to Case Management Software solutions which typically includes stages, documents and messages so you can merge the best of your back office Case Management System with the best of your front office - Case Status.

Learning Objectives

General understanding of integration features and benefits.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Firm Insights Basics
Link

This course introduces firm insights which can be used to drive better performance with app adoption, NetPromoter scores, response times and more.

Learning Objectives

General understanding of information tracked and relevance.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Client Surveys Basics
Link

This course introduces the feature that proactively solicits feedback about how satisfied your client is. This feature will help you to turn low scores into high scores and to ask high scores to review and refer your firm.

Learning Objectives

General understanding of NetPromoter scores, when surveys are sent and the importance of measuring client satisfaction.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Creating Templates & Automation Basics
Link

This course introduces automation and template features and how they can help your team to scale by proactively building the ideal experience.

Learning Objectives

General understanding of templates & automation and how they help you scale your programs.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Client Messaging Basics
Link

This course introduces the basics of consolidating messaging with your client via the Case Status platform and how that will drive high client satisfaction.

Learning Objectives

General understanding of messaging within the Case Status Platform.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers, Other Firm Users

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Appointment Management Basics
Link

This course introduces appointment management and client messaging through the platform and how these features increase case velocity.

Learning Objectives

General understanding of tracking appointments for each client's case.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers, Other Firm Users

On Demand
5
Minutes
Learn, Learn More and Learn Everything
Practice Areas Basics
Link

This course introduces the highlights of the Case Status Practice Area functionality, introducing the client journey and features available to further engage your clients.

Learning Objectives

General understanding of practice areas within the Case Status platform.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers, Other Firm Users

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Key Implementation Configuration Decision Basics
Link

In this course we introduce the key considerations and decisions that will ensure a successful implementation.

Learning Objectives

General understanding of your implementation project and how you can help it to be a super success.

Target Audience

Executive Sponsor, Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers

On Demand
5
Minutes
Learn, Learn More, Learn Everything
Preparing for your implementation Basics
Link

This course is designed for your staff to prepare for the implementation engagement with our Customer Success Services team. It covers the basics needed to hit the ground running to ensure the fastest time to value and time to live with the Platform.

Learning Objectives

General understanding of your implementation journey.

Target Audience

Project Lead, Firm Administrator, Attorneys, Paralegals, Case Managers, Other Firm Users

On Demand
5
Minutes
Learn, Learn More, Learn Everything