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“Immediate” mobile communication speeds up communication with clients because it’s read and responded to quickly, takes less to write because it short form, and it’s delivered to the client on their phone which they always have on them. Spend less time on follow-up, information collection, and ultimately decrease the resources needed to run a case effectively.
As your organization grows, emails and phone calls start falling through the cracks, slowing down cases. Drive scaleable communication with the most advanced filtering, mass messaging, and automation tools to scale your client service engine.
Clients demand and deserve full communication and expectations about their case. Standardize your communication, build templates your responses, and exceed clients' expectations in the legal industry, which historically provides poor client service.
The magic of Case Status is that clients have access to information, causing fewer, more meaningful communication with clients.