Automatically Track Client Satisfaction

Turn Your Clients Into Raving Fans

Get a Consultation

Always Know How Your Clients Are Feeling

With Case Status, client matters are divided into multiple stages. When a client’s matter progresses from one stage to the next, they are required to give your firm a feedback score. This enables your firm to track client satisfaction over the course of the matter. 

Maximize Client Reviews and Referrals

By tracking client satisfaction, your firm can easily identify the  clients who are most likely to give good reviews and make referrals. Case Status provides a system for satisfied clients to easily leave reviews and give referrals within the platform. 

Make an Impression that Lasts

Identify unhappy clients early in the case process. When you know which clients are upset, you can prioritize better client engagement. Give your staff insight into which clients to prioritize like never before.

What is Net Promoter Score

Net Promoter Score (NPS) is a customer experience tool used across countless industries which measures a customer’s willingness to recommend a company’s product or service to their friends or colleagues.

NPS is calculated through one simple question “On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or colleague?” From their answer to this question, customers fall into three categories: detractors, passives, and promoters.

Online Reviews

Thanks to the Case Status implementation of  NPS with a built-in Google review component, we’ve seen an 800% increase in the number of Google reviews over the past few months. Plus, automations baked into the NPS survey allow us to promptly call clients whose NPS scores are below a specified level and resolve any issues they might have.

downloadable PDF

Download Our Introductory Guide

Download our guide to better understand how tracking client satisfaction through Net Promoter Score could be the most impactful decision you have made.

Download Free PDF

Track Client Satisfaction

Give Clients a Megaphone to Sing Your Praises

Clients are 50% more likely to leave a review when asked on Case Status because your firm already knows who is satisfied and who is not. Create an easy experience for those who want to shout good things about your firm. Almost immediately after adopting Case Status, firms begin to receive enthusiastic feedback on their experience: the process was easy, the communication was great, they were always kept in the loop, and the firm was readily accessible.

Sam W.
to Richard Harris Law Firm
...has a client portal used for communication and if I sent a message, I never went 24 hours without a response from someone on the team.
David B.
to Pond Lehocky Giordano
...very strong and well organized. They even have an app the tracks your case live so you know exactly how your case is proceeding.
Tawana T.
to Saiontz and Kirk
I could always reach a representative of the firm through the Case Status app that gave me a detailed progress and where I could look at the entire process on my case right from my phone.
With Case Status, 93% of clients open the Case Status app and find what they are looking for without contacting their law firm.
Learn More