With Case Status, client matters are divided into multiple stages. When a client’s matter progresses from one stage to the next, they are required to give your firm a feedback score. This enables your firm to track client satisfaction over the course of the matter.
By tracking client satisfaction, your firm can easily identify the clients who are most likely to give good reviews and make referrals. Case Status provides a system for satisfied clients to easily leave reviews and give referrals within the platform.
Identify unhappy clients early in the case process. When you know which clients are upset, you can prioritize better client engagement. Give your staff insight into which clients to prioritize like never before.
Net Promoter Score (NPS) is a customer experience tool used across countless industries which measures a customer’s willingness to recommend a company’s product or service to their friends or colleagues.
NPS is calculated through one simple question “On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or colleague?” From their answer to this question, customers fall into three categories: detractors, passives, and promoters.
Online Reviews
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Download our guide to better understand how tracking client satisfaction through Net Promoter Score could be the most impactful decision you have made.
Track Client Satisfaction
Clients are 50% more likely to leave a review when asked on Case Status because your firm already knows who is satisfied and who is not. Create an easy experience for those who want to shout good things about your firm. Almost immediately after adopting Case Status, firms begin to receive enthusiastic feedback on their experience: the process was easy, the communication was great, they were always kept in the loop, and the firm was readily accessible.
