Automatically Track Client Satisfaction
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The Results of Transformative Law Firms That Use Case Status
Are You a Hero or a Zero?
Don't Guess! Know How Your Client Feels At Every Stage
You can only Manage What You Measure. Half of firms NEVER measure client satisfaction while the other half only ask 1x (at the end when it is too late to reverse low scores.)With Case Status you will always know your score & be able to automate the right response.
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Always Know How Your Clients Are Feeling
With Case Status, client matters are divided into multiple stages. When a client’s matter progresses from one stage to the next, they are required to give your firm a feedback score. This enables your firm to track client satisfaction over the course of the matter.
Make an Impression that Lasts
Identify unhappy clients early in the case process. When you know which clients are upset, you can prioritize better client engagement. Give your staff insight into which clients to prioritize like never before.
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Maximize Client Reviews and Referrals
By tracking client satisfaction, your firm can easily identify the clients who are most likely to give good reviews and make referrals. Case Status provides a system for satisfied clients to easily leave reviews and give referrals within the platform.
What is Net Promoter Score
Net Promoter Score (NPS) is a customer experience tool used across countless industries which measures a customer’s willingness to recommend a company’s product or service to their friends or colleagues.
NPS is calculated through one simple question “On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or colleague?” From their answer to this question, customers fall into three categories: detractors, passives, and promoters.
Learn how to maximize the reach and impact of the firm
“We tried another solution that claimed to do what Case Status does. Unfortunately, those claims are without substance… basically SMS texts to clients telling them they had a message in the browser portal. We were left with more calls & emails from clients asking for their link. With Case Status’ 5-star app, our clients know exactly where to get the info they need. And our staff have everything they need to get this detailed info back into Smart Advocate. Since moving to Case Status we are finally seeing the results we expect.”
“We are a client-centered & results oriented, full-service law firm and Case Status has helped us to modernize this approach to make it more scalable. Case Status is our 5-star client engagement app which allows us to meet our clients where they are: on the go.”
"Case Status is common sense for any law firm that needs to regularly communicate with their clients. We tell our clients to wear their seatbelt, right? everybody knows that's common sense. So think of Case Status like a seatbelt. It'll protect you. It'll keep you safe, and it'll get you where you're going in one piece."
Law Firm Check-Engine LightTM
“...very strong and well organized. They even have an app the tracks your case live so you know exactly how your case is proceeding.”
“...has a client portal used for communication and if I sent a message, I never went 24 hours without a response from someone on the team.”
“I could always reach a representative of the firm through the Case Status app that gave me a detailed progress and where I could look at the entire process on my case right from my phone.”
Why choose Case Status?
