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CaseyAI - The Future of Client Engagement

The 1st & Only AI helping you with Legal Client Engagement

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Get to Know CaseyAI

CaseyAI is Applied-AI

When AI is running where and when you need it, tasks become easier, faster, & even more human

Consider the use-case of a CaseyAI powered recommended response to an incoming message

  • CaseyAI models are trained on your data, predicting the best responses for your firm
  • Once selected, staff can still edit & refine before sending
  • Quick actions to easily edit the responses to be shorter, more professional, more casual, etc. that make editing the content a breeze and fit the tone the user desires
  • Selections & edits further train CaseyAI; vote for the best responses improve future results
  • CaseyAI can also translate these messages into 138 different languages!

CaseyAI is here to help

Become a leader in legal client services and win new clients at scale

Built-in AI at the Ready

AI is most powerful when seamlessly applied at the right place & the right time. CaseyAI is ready to help you right where work gets done. You don't even have to call out, "hey CaseyAI!"

Power of Firm Data

CaseyAI is made strong for your needs with your law firm's engagement data. Unlike other models that leverage outside sources agnostic to your firm, CaseyAI uses your firm's voice.

Anticipate & "See" Forward

CaseyAI has the power to be a predictor of future events by connecting the complex dots hidden in your data.  Client Engagement is on a whole new level when you can proactively anticipate the next interaction.

Key Features

CaseyAI is the staff member who helps all other staff members.  CaseyAI is always working, 24x7, and never takes sick leave or vacation.

Text showing Casey AI key features

Learn how to maximize the reach and impact of the firm

Larry Serbin
Partner Attorney

“We are a client-centered & results oriented, full-service law firm and Case Status has helped us to modernize this approach to make it more scalable. Case Status is our 5-star client engagement app which allows us to meet our clients where they are: on the go.”

"CaseyAI, akin to resistance bands for chin-ups, revolutionizes client engagement by doing the heavy lifting and empowering faster workflows."

Ryan McKeen
Founder of Connecticut Trial Firm

“Case Status allows us to tell our clients, 'All of the questions you can ever think of are going to be answered in this App. The firm can answer them for you as well, just message us.' That's when the client knows they are with the right law firm. And that trust and confidence carries all the way through to the trial."

Streamline Your Legal Workflow with AI Technology

Become a leader in legal client services and win new clients at scale

CaseyAI Response

CaseyAI continually trains on your law firm's data, enhancing responses daily with insights from messages, communications, website content, and team feedback. Seamlessly integrated into your workflow, CaseyAI predicts the optimal client message response, boosting quality, response speed, and efficiency.

Detailed responses convey thoroughness, enhancing client engagement and perception of your legal team.

Mockup showing Casey AI responses
Mockup showing Casey AI translate feature

CaseyAI Translate

Imagine hiring a staff member to your firm that could speak 138 different languages. It may seem impossible, but that is exactly what CaseyAI brings to the table. You can configure each client with their preferred language and CaseyAI does the rest.

Whether you are sending a 1:1 message or a bulk message, or looking at a message thread months after it was sent, CaseyAI gives you instantaneous translation right in the messages UX.

CaseyAI Mood

Coming Soon!

What if you could predict  client sentiment before you ever asked for sentiment feedback? What if their engagement score could give you insight into how you needed to engage next? CaseyAI builds on the Client Feedback Tracker feature by using meaningful engagement data to deduce how a client is trending: happy, unhappy or somewhere in between.

With this information, your team can be proactive in engagement to disrupt unfavorable behavior or to double down on happy clients.

Mockup showing Casey Mood feature

“...very strong and well organized. They even have an app the tracks your case live so you know exactly how your case is proceeding.”

David B.
to Pond Lehocky Giordano

“...has a client portal used for communication and if I sent a message, I never went 24 hours without a response from someone on the team.”

Sam W.
to Richard Harris Law Firm

“I could always reach a representative of the firm through the Case Status app that gave me a detailed progress and where I could look at the entire process on my case right from my phone.”

Tawana T
to Saiontz and Kirk

Check Out CaseyAI

Watch our engaging videos to learn more about how CaseyAI is ready to get work done!
4.9 • 10,000+ Ratings

Unlock the Full Potential of Your Firm

We believe new software should be easy to adopt, and it should be exciting and fun to implement because it’s for the benefit of your clients. Start incorporating best practices in client management alongside the other thought leaders and innovators in the industry.

Legal AI

Is there a legal AI? Absolutely. The use of artificial intelligence in law has become commonplace, although AI is still considered in its infancy. When ChatGPT arrived in November 2022, it caused an uproar of both skepticism and excitement. Modern firms have already integrated the tool into their workflows while others remain hesitant to rely too much on the technology. Legal AI is not anything to fear — in fact, embracing an AI legal assistant and legal research software can transform the way you work. 

What firms must first understand is that all AI is not made equal, and legal AI tools still require human assistance to fully perform their abilities. An understanding of artificial intelligence and its role in the legal industry can help you make the most informed, confident decisions about your firm’s future.

Understanding Legal AI

With a growing number of AI legal research tools and AI lawyer apps emerging, lawyers should understand what artificial intelligence can do for their firms. It would be too easy to simply pick any tool and hope it works; instead, you need to identify your own needs, set clear objectives, and ensure a software’s features align with them.

AI uses a set of rules called an algorithm to perform tasks and respond to queries. Artificial intelligence can be based on a number of models, including:

• Machine learning involves using humans to train AI, so the artificial intelligence can enhance its performance based on provided expertise and knowledge. Machine learning AI masters large volumes of data, then use algorithms to extract data based on patterns and trends in that database. 
• Natural language processing (NLP) AI are able to communicate with people in their own language. Computers speak binary — a series of 0s and 1s that translate to processes. AI can use NLP to respond to any task in a user’s native language, including reading documents and extracting information from them. So, when you ask an NLP AI to “identify conflicting terms” in a document, it can do so based on its ability to “read” and understand the words on the page. 
• Robotics uses machines powered by artificial intelligence to perform automated tasks. You won’t see robotics taking over the legal field anytime soon, but it is worth noting the rise of AI built on machine learning to make more responsive, capable robots in the future. 
• Reactive AI are the simplest type of artificial intelligence. They do not recall past conversations or experiences and only respond to a direct input. These are task-specific AI that are the easiest to produce, and they still carry many benefits thanks to their ability to rapidly perform operations. 
• Limited memory AI use short-term data storage to perform more advanced tasks than reactive AI. At the same time, they are not capable of complex problem-solving because they only use historical, observable data to draw conclusions. 
• Deep learning AI is behind voice-responsive devices and image recognition software. It is a type of machine learning that uses multiple neural networks to learn from large quantities of data. 
• Computer vision AI can interpret visual input through cameras. They are being used more in surveillance programs, medical imaging analysis, and manufacturing. Computer vision AI could be helpful for lawyers that may need to rely on evidence  collected and analyzed by these software. 

Looking specifically at the legal industry, we are most likely to see a mixture of machine learning and NLP as lawyers use software with AI capabilities to perform legal research and automate many processes.

While we’re on the subject, it’s important to distinguish between AI and automation. Automation is not artificially intelligent — it is a type of computer programming software that is designed to perform specific tasks over and over again based on specific triggers and criteria. AI can include automation, but automation software can also exist without AI. 

AI’s Role in Legal Research and Case Management

Legal research software and case management AI are helping lawyers perform their jobs more easily while streamlining workflows. How many times have you felt torn in different directions at work? No matter how you prioritize your to-do list, there is never enough time to meet all your demands. AI can help cut down on your responsibilities by automatically handling many tasks and eliminating the need for intense human labor. 

Is There an AI for Legal Questions? 
For example, in legal research, AI can use your search terms to immediately find relevant case laws and statutes related to a case. You can verify that the information is accurate, then use it to build your strategy. The accelerated research phase allows lawyers to dive right into their practice, building cases on strong foundations that can lead to favorable outcomes.

Less time researching also means more time developing strong legal strategies. This can increase your potential for success while allowing you to problem-solve more effectively. 

In case management, AI can help lawyers automate case status tracking and updates through document organization, e-discovery, e-signature software, and legal document drafting and review. 

The Human-AI Collaboration in Law
AI and humans are meant to work together, not compete with one another. An AI can be a valuable legal assistant that helps you perform your tasks with greater ease and accuracy. AI lawyer apps are meant to be interactive and collaborative by nature. They offer on-demand, responsive assistance that provides guidance on complex legal topics.

For lawyers, AI can make running a law firm easier and more strategic. Rather than feeling as though you are always rushing to meet deadlines, you can plan your tasks ahead and use AI to stay on track.

Can AI draft legal documents? 
The right AI can. While ChatGPT has this capability, it is not considered a legal AI and has a much greater margin of error when drafting legal documents. When it comes to drafting legal documents, we recommend using an AI for lawyers that has been trained using authentic legal documents and understands the appropriate terms and conditions for your clients’ needs. 

Can AI Write Legal Contracts?
Yes, but the contract still needs to be reviewed by a lawyer. Although certain legal AI tools can write contracts, they are not designed to eliminate a professional. You can also find legal AI that collaborates with you, inserting clauses and offering helpful templates to make the contract-writing process easier. 

Using the best tools for lawyers will ensure that you can meet clients’ needs and surpass their expectations. Less time invested in administrative duties can create space for you to spend more time counseling clients and offering support. 

Is There an AI That Helps With Legal Matters?
Accessibility and Ethical ConsiderationsThe ability to access AI tools for legal assistance means more people will have access to legal services. Many people wonder, Is there a free AI I can use?, and the answer is yes. ChatGPT, Gemini, DoNotPay, AskAILawyer, and LegalRobot offer answers to legal queries that can help people navigate the judicial system. 

Of course, since accessing legal information is now becoming easier for the general public, this raises the question: Will AI eventually replace lawyers?

It is true that AI will help some people perform legal tasks without paying for legal assistance. That does not mean lawyers will become obsolete. There are many things a lawyer can do that AI cannot, such as:

• Client Counsel: Lawyers offer emotional support to their clients throughout the legal process. Many people are facing difficult circumstances when they seek a lawyer. When going through a divorce, battling for child custody, or seeking damages from an injury, lawyers are a part of someone’s support system. AIs cannot replicate the reassurance of an attorney who understands the legal system and has the power of emotions to communicate with clients. 
• Problem-Solving: At best, AI offers recommendations on ideal resolutions based on historical data. It cannot rapidly problem solve in the moment or always account for the nuances of a particular case. Lawyers also problem-solve with more than just intelligence; they use empathy to act in the best interest of their clients, which is something AI does not fully consider. 
• Legal Strategy: Can an AI develop a legal strategy? In a general sense, yes. But it cannot fully calculate for all of the potential challenges that could arise in the courtroom. Only an experienced lawyer can build an argument that accounts for their clients’ needs and serve as an advocate in front of a judge or jury. 
• Client Communication: Lawyers can negotiate for their clients, offer legal advice, and provide reassurance during difficult periods. Although an AI can be a good research tool, it does not have the ability to build a relationship with a human and support them during difficult times. Lawyers are the only professionals capable of guiding someone through the legal system and providing personalized solutions. 

While AI can offer assistance, human judgment, empathy, and ethical conduct is still vital to the judicial system. No lawyer can be fully replaced by a computer program, no matter how intelligent it may be. 

Case Studies and Real-World Applications
Using artificial intelligence helps lawyers work more efficiently and produce greater results for their clients. Enhanced accuracy, communication, and time to dedicate to problem-solving allows professionals to make better decisions for their clients. 

Using tools like Case Status, firms can reduce inbound calls and emails by up to 50%. By using the software, companies have:

• Noticed a 30% decrease in phone calls within a few weeks
• Seen a 90% reduction in client emails
• Experienced 130% increase in net promoter score for client satisfaction
• Achieved an 800% increase in 5-star Google reviews 

While discussing the theoretical advances of AI is helpful, lawyers need tangible results to make the technology worthwhile. AI translates to higher cost savings, more business, higher client satisfaction, and faster turnarounds on deliverables. 

CaseyAI, introduced by Case Status, represents a pioneering leap in legal client engagement through artificial intelligence. Integrated seamlessly within the Case Status platform, CaseyAI introduces a suite of capabilities designed to elevate client interaction to new heights. It includes features such as CaseyAI Response™ and CaseyAI Translate™, each designed to streamline and enhance communication between law firms and their clients. CaseyAI Response™ utilizes AI to offer pre-drafted responses to client inquiries, adapting the tone and voice to match each law firm's brand identity, thus simplifying the process while maintaining personalization. Additionally, CaseyAI Translate™ employs Google's Neural Machine Translation to support real-time message translation across 138 languages, facilitating seamless communication regardless of language barriers. These innovations not only bolster efficiency and effectiveness in legal communications but also embody Case Status's commitment to transforming the way law firms engage with clients through technology.

The benefit of artificial intelligence in the legal industry means more accessible client services, more business for lawyers, and greater transparency in communication. 

Employing an AI legal app and AI legal research tools will help lawyers produce better work in shorter time frames. At the same time, client-facing software will promote a stronger professional relationship and offer greater reassurance and confidence throughout the legal process. 

Improving Operational Efficiency 
Legal AI apps help firms of all sizes can benefit from implementing artificial intelligence into its workflows. AI helps ensure promptness and consistency in replies, speeds up legal research, and ensures that when it’s time to update clients on their case, you have meaningful information to offer.

The ability of AI to perform rapid analyses and document review, even when handling mass quantities of data, ensures that firms are able to meet the demands of a modern legal practice. This also allows them to take on more clients without becoming overburdened or understaffed. 

By simplifying and streamlining tasks and processes, lawyers can ensure they are offering tailored advice to every client inquiry, as well as spending more time nurturing their most viable leads. 

Which Is the Best AI for Legal Research? 
Westlaw and Casetext are the top-rated AI legal research tools. They use artificial intelligence to provide rapid responses to your inquiries. This makes it easier for you to find relevant case law and statutes, saving you hours of work. 

The Future of AI Lawyer Tools
As AI continues to evolve, law firms will become more advanced and efficient. Legal research will become more accurate, document management will be more automated, and running a firm will no longer be as time-consuming as it once was. Legal staff will be less burdened by repetitive tasks and instead have the freedom to spend their time solving more complex problems and engaging with clients. 

Moving forward, the capabilities of AI promise greater flexibility and responsiveness in firms that will benefit clients in every area. From criminal defense to financial law, artificial intelligence is designed to make lawyers’ work more human-focused.

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