59% of clients rely on a referral when hiring their legal team.
57% of clients rely on online reviews.
16% of clients rely on both.
Case Status Firms have the tools to automatically nurture both sources.
800% Growth 5-star Reviews
With the foundation of better engagement in place, Pond Lehocky moved to measuring just how satisfied clients were using automated NPS surveys. They leveraged the built-in Google review component to encourage speaking up publicly. The result was 800% in 5-star Google reviews in just a few short months.
300% Referral Growth
Referrals are the lifeblood of any successful law firm. Case Status gives Connecticut Trial Firm the opportunity to encourage their happy clients to refer new business. Connecticut Trial Firm Three times growth in referrals is a proof-point that a grateful client is a client for life!
300% Referral Growth
Referrals are the lifeblood of any successful law firm. Case Status gives Connecticut Trial Firm the opportunity to encourage their happy clients to refer new business. Connecticut Trial Firm Three times growth in referrals is a proof-point that a grateful client is a client for life!
Your greatest marketing asset is happy clients.
As a law firm looking to crack the marketing riddle, turning your clients into raving fans is one of the best ways to grow. Case Status provides engagement tools and client sat measurement needed to turn clients into brand promoters willing to say good things. We also provide the right channel and automation to make the timely "asks" for 5-star reviews and direct referrals.
When clients have a firm branded app on their phones, they are constantly seeing your branding. Utilize mass messaging functionality to send out videos and blog content from your firm. Automate happy birthday and happy holidays messages to add that extra touch.
Throughout the case, clients are asked how likely they are to refer your firm to a friend or colleague. This satisfaction tracking is called NPS. Clients are required to give a score, giving your firm full visibility into the happiness of your customers.
When you know which clients are satisfied, you take the guesswork out of who to ask for a review or referral. Case Status helps firms identify happy clients 95% more effectively, and increases client satisfaction by over 30%.
downloadable PDF
Maximize your law firm growth with automated messages & notifications through Case Status.
.png)
