Grow with Happy Clients & Drip Campaigns
Take the work out of staying connected
with your clients and client-alumni!
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The Results of Transformative Law Firms That Use Case Status
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Is Your Marketing Effort based on Reviews & Referrals
Your marketing & intake strategy should be anchored on how clients make the hiring decision. Studies show online reviews and direct referrals are the biggest factors in the decision. Case Status firms have the tools to automatically nurture both reviews & referrals.
Happy Clients: Your Key to Growth
Stay Front of Mind with Drip Campaigns
When clients have a firm branded app on their phones, they are constantly seeing your branding. Utilize mass messaging functionality to send out videos and blog content from your firm. Automate happy birthday and happy holidays messages to add that extra touch.
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Identify Happy Clients
Throughout the case, clients are asked how likely they are to refer your firm to a friend or colleague. This satisfaction tracking is called NPS. Clients are required to give a score, giving your firm full visibility into the happiness of your customers.
Increase Reviews & Referrals
When you know which clients are satisfied, you take the guesswork out of who to ask for a review or referral. Case Status helps firms identify happy clients 95% more effectively, and increases client satisfaction by over 30%.
Learn how to maximize the reach and impact of the firm
“We tried another solution that claimed to do what Case Status does. Unfortunately, those claims are without substance… basically SMS texts to clients telling them they had a message in the browser portal. We were left with more calls & emails from clients asking for their link. With Case Status’ 5-star app, our clients know exactly where to get the info they need. And our staff have everything they need to get this detailed info back into Smart Advocate. Since moving to Case Status we are finally seeing the results we expect.”
“We are a client-centered & results oriented, full-service law firm and Case Status has helped us to modernize this approach to make it more scalable. Case Status is our 5-star client engagement app which allows us to meet our clients where they are: on the go.”
"Case Status is common sense for any law firm that needs to regularly communicate with their clients. We tell our clients to wear their seatbelt, right? everybody knows that's common sense. So think of Case Status like a seatbelt. It'll protect you. It'll keep you safe, and it'll get you where you're going in one piece."
Do 3 Things: Delight, Measure, Ask
Frequently Asked Questions
Yes, when a group of clients was surveyed, over 75% stated that reviews and referrals were the primary way they decided which law firm to pick. Century Park Law increased their Google Reviews from 86 to 239 in 7 months, with each review being a 5-star review. Blade Injury law is a sole practitioner who gained 104 reviews in 12-months, with each being a 5-star review.
Yes, over 70% of our customers are plaintiffs firms in the US and Canada. Some of our biggest users are low-income, only speak Spanish, or elderly. We survey large law firms such as Richard Harris Law in Las Vegas.
Throughout the case, clients are asked how likely they are to refer your firm to a friend or colleague. This satisfaction tracking is called NPS. Clients are required to give a score, giving your firm full visibility into the happiness of your customers. When you know who is satisfied, you know who to ask for a review. When you know who is unsatisfied, you know which clients to spend more time with.
Why choose Case Status?
Browse Events
This is our quarterly Client Engagement Innovation Webinar Series. We review recent enhancements & focus on the use cases that drive client engagement. During this webinar you'll have the opportunity to: Explore Innovation Updates and Roadmap: Gain insider knowledge about the latest features and enhancements to our platform, designed to empower legal professionals and firms. Firm Spotlight: Hear from Olinsky Law Group, as they share their success story and how Case Status and Litify have transformed their legal operations. Q&A Session: Engage with our experts and fellow attendees in a live Q&A session, where you can get answers to your burning questions and learn best practices for leveraging Case Status effectively.
Success is intentional. Just like Taylor Swift’s evolution through her iconic eras, your law firm’s journey to operational excellence is built on key milestones and strategic growth. Join us for an exclusive webinar where Best Era and Case Status guide you through the essential phases of building a successful law firm.
Go Back to School with Smart Advocate and Case Status!