Not Just Software. A Measurable Advantage.

Modern Law Firms Demand
Intelligent
Client Experience

Basic portals and communication methods are incomplete solutions that weren't built for growth that scales. Case Status is.

Let’s dive into the details, keep scrolling...

Compare Plans At A Glance

Feature

Case Status

Stand-alone "Pizza" Trackers

(Competitor A)

Built-in CMS Portals

(Competitor B)

Client Experience

Client Experience Feature

True mobile app (push notifications, offline access, 80%+ adoption)

Client Experience Feature

Web-based portal, login friction, low adoption

Client Experience Feature

Basic portal inside CMS, clunky UX

Communication

Communication Feature

2-way engagement + AI responses

Communication Feature

1 way updates, email and text for everything else.

Communication Feature

Limited 2-way, no automation

Sentiment & Insights

Sentiment & Insights Feature

Predictive NPS, real-time alerts, AI sentiment tracking

Sentiment & Insights Feature

No client emotion tracking

Sentiment & Insights Feature

No sentiment data

Language Support

Client Experience Feature

Multilingual, auto-translation built-in

Client Experience Feature

Manual staff required

Client Experience Feature

No built-in translation

Integrations

Integrations Feature

Deep integrations (Neos, Clio, Filevine, SmartAdvocate, Litify, and many more)

Integrations Feature

Promised, rarely delivered

Integrations Feature

Only within native CMS

Compliance

Compliance Feature

SOC 2 Type II, HIPAA, GDPR

Compliance Feature

No enterprise certifications

Compliance Feature

Compliance for portal, but not for reliance on email and text.

Review & Referral Engine

Review & Referral Engine Feature

Automated review + referral capture

Review & Referral Engine Feature

Manual email/text follow-up

Review & Referral Engine Feature

No system for reviews

Productivity Impact

Productivity Impact Feature

Save 1,300+ staff hours/year

Productivity Impact Feature

Often adds manual work. Does work for the most basic client journeys.

Productivity Impact Feature

Minimal time savings

ROI

ROI Feature

$140K+ saved in headcount, $200K+ from reviews

ROI Feature

Low cost, Low ROI

ROI Feature

“Free” but hidden costs in lost efficiency

Branding

Branding Feature

Fully branded, client-facing app

Branding Feature

Vendor branding front & center

Branding Feature

Generic CMS experience

Jobs to Be DoneWhere “Pizza-Tracker” Portals Fail

Old portals push one-way status and scatter messages across email and SMS. No context, no sentiment, no language intelligence. Here’s what the work really requires—and how an intelligent system delivers.

Respond to messages

Portals: Critical notes get buried in inboxes.

Intelligent: Messages sync into your CMS; 1-click to surface urgencies, suggested replies, and conversation-level translation (not just menus).

Large ‘One Click’ button with surrounding feature tags: Urgent Cases, Suggested Replies, and Translation.

Prep for outbound calls

Portals: Hours of manual briefing.

Intelligent: Instant relationship summaries—status, sentiment, blockers, next steps—ready on demand.

Client Intelligence panel showing placeholders for Case Summary, Blockers and Client Sentiment, and Recommended Response.

Avoid crises

Portals: No early warning, no insight.

Intelligent: Triage filters flag risk, explain causes, and auto-generate clear to-dos.

Case management UI: alert for Dwight Schrute — Case #4567 — with a ‘Generate to dos’ button; arrows indicate creating tasks; panel below titled ‘Resolve these case blockers’ shows a numbered to-do list.”

Get more reviews

Portals: Generic surveys, manual follow-up, low yield.

Intelligent: Always-on sentiment spots happy clients for reviews/referrals and intercepts issues before they go public.

Predictive Client Sentiment card for Case ID 00396, client Mannie Honda—status ‘Detractor’ with Generate Blockers button.”

AI-Powered Client Intelligence That Actually Works

Let's be honest, Are you running an Intelligent Firm?

A Real Mobile App—Not Just a Portal with a Link

Your clients don’t want another login—they want an experience. Case Status delivers a true mobile app that’s easily downloaded, used, and loved. With secure push notifications, offline access, and an intuitive interface, even your least tech-savvy clients stay informed—without ever calling the office. You will get 80% + adoption.

Stack of Case Status notifications: ‘Case overdue tomorrow,’ ‘Resolve blockers,’ and ‘Received review.’

Case Status Compliance card with ‘SOC 2 Type II, HIPAA, and GDPR’ on a shield-style blue background.”

Compliance That Opens Doors, Not Closes Them

Trust starts with security. Case Status is SOC 2 Type II, HIPAA, and GDPR compliant—giving your firm the confidence and clearance to integrate with best-in-class platforms and satisfy even the most compliance-focused clients.

Integrations That Deliver, Not Just Promise

Every platform “claims” integrations—Case Status actually delivers. From Neos to SmartAdvocate and Litify, our integrations are turnkey, trackable, and tailored for law firms. You’ll know who sent what, when, and why. Our intelligent tools will show up right inside your client management system, removing the time to execute everyday tasks.

Curved orbit lines with partner/integration app icons on a blue gradient background.

Nathan Hanning

Founding Partner

Not only does Case Status help us to meet our clients where they are, but with the insights & analytics, our team can manage our Nathan Hanning client-centered performance with precision.

Nathan Hanning

Founding Partner

Trusted by leading law firms around the globe

Feature Set Deep Dive

Intelligent Communication with Automation

Remove 80% of work for client updates and communications. Eliminate manual follow-up. Save 1,300+ hours annually with no new hires.

Predictive NPS & Client Sentiment

Detecting bad reviews before they happen. Real-time alerts prevent 83% of client escalations. Protect $192K/year in revenue.

Branded Mobile Experience

Your firm’s brand front and center. Mobile-first, multilingual, and 24/7 accessible. 93% of clients on Case Status self-serve their case updates.

Review & Referral Engine

Capture feedback at peak moments. Convert it into 5-star reviews and referrals. Generate $200K+/year in new business.

Frequently Asked Questions

How is Case Status different from my current client portal?

Portals are passive. Case Status is proactive, predictive, and branded—an extension of your firm.

What’s the real ROI?

Clients routinely save $140K+ in headcount, generate $200K+ from reviews, and speed case resolution to unlock $300K+ in cash flow.

Will it work with my CMS?

Yes. Case Status integrates with all major CMS platforms so your team doesn’t have to work in disparate systems and avoids any duplicate entry.

Notifications Don’t Grow Firms. Intelligence Does.

Compare your portal to client intelligence—head-to-head.

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