Employment Law Software

Q: What is employment law client engagement software?

Employment law client engagement software streamlines communication between law firms and clients in employment matters through automated updates, secure document sharing, and real-time messaging.

Q: Which employment matters does it fit?

The software supports wrongful termination, discrimination/harassment, wage & hour, FMLA matters, and other employment law cases requiring extensive client communication and document management.

Q: Does this replace our case management system?

No, Case Status integrates with existing case management systems to sync communications and progress, eliminating double entry while keeping teams in lockstep.

Q: Does it support multi-office or hybrid teams?

Yes, role-based permissions and audit logs protect access across offices and remote staff while keeping leadership visibility high.

Stop Phone Tag. Start Proactive Case Updates.

From intake to resolution, keep employees and employers aligned on timelines, requests, and next steps. Streamline communication. Restore client confidence. Win back time.

See How Employment Firms Stay Organized

Transform Client Anxiety Into Confidence With Purpose-Built Features

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Real-Time Matter Updates

Turn milestones into plain-language notifications—intake complete, demand sent, discovery deadlines, mediation scheduled, settlement review—so clients don’t need to chase status.

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Secure Mobile Client Experience Portal

A 24/7 portal clients actually use—timelines, messages, and documents in one place, reducing “status-check” calls across wrongful termination, discrimination/harassment, wage & hour, and FMLA matters.

Explore law firm client portal

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AI-Powered Multi-Party Communication

Route messages by urgency, suggest empathetic replies, and translate into 140+ languages—keeping claimants, HR, and co-counsel aligned without one-off emails.

Discover AI software for law firms

User interface showing predictive client sentiment with Case ID 00396 for client Mannie Honda labeled as Promoter with a green progress bar.

Client Satisfaction Tracking

Monitor sentiment in real time, trigger follow-ups, and request reviews at the right moment to strengthen referrals.

See client feedback tracking

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Secure Document Sharing

Collect evidence fast (pay records, schedules, performance docs, complaints, medical/FMLA paperwork, separation agreements) in permissioned threads with acknowledgments and a full audit trail.

View law firm messaging

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Case Management Integration

Sync communications and progress with your CMS to eliminate double entry and keep teams in lockstep.

Browse all integrations

Enterprise-Grade Security for Sensitive Workplace Matters

Secure and Easy to Use

No links or passwords to chase—claimants use our 5-star app with built-in 2FA. Encrypted push replaces risky email/SMS, and clients can safely upload medical records, proof-of-use, questionnaires, and retainer docs.

SOC 2 Type II Certification

Independently audited controls for security, availability, and confidentiality across claimant communications and evidence—from intake to MDL resolution. HIPAA/GDPR-ready, monitored and hosted on trusted infrastructure.

Bank-Level Encryption

All messages, files, and case data are protected with 256-bit SSL/TLS in transit and strong encryption at rest—keeping high-volume mass tort datasets secure at every step.

Role-Based Access Controls

Granular permissions with full audit trails ensure only authorized team members access sensitive information (income statements, means-test docs, tax returns).

Real Results From Leading Employment Law Firms

Communication is the most important thing with clients. Case Status with MerusCase makes client engagement simple for workers' compensation. We've achieved 76% client engagement in just 3 months, 2.2-hour response time versus the 48-hour industry average, 9.3 average feedback rating, and 71 Net Promoter Score while saving 120 staff hours in 6 months.

Read the full Sergio Hidalgo case study

We are a client-centered and results-driven law firm, dedicated to providing responsive and effective legal representation. By integrating Case Status with Meruscase, we significantly enhanced our client engagement, reduced response times, and improved overall client satisfaction while efficiently managing cases and keeping clients informed at every step.

See Hanning & Sacchetto's success story

Case Status helped us scale our client-first approach as we grew. The 5-star app allows clients to self-serve information, reducing inbound calls while we respond to important messages within 4.2 hours versus the 48-72 hour industry average. We've saved 366 hours in nine months and achieved more than double the industry average for client satisfaction.

Discover Mark Thomas's results

Ready to Modernize Employment Client Communication?

See how firms streamline updates, collect documents faster, and deliver a calmer client experience—from intake to resolution.

Let's talk

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Calculate Your Employment Practice ROI

Automations and a 24/7 client portal typically reduce back-and-forth phone time, speed document collection, and keep cases moving from demand to disposition. Estimate hours saved, monthly savings, and payback.

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Frequently Asked Questions

What is employment law client engagement software?

A client-facing layer that centralizes updates, secure messaging, and document requests so clients always know next steps—without phone-tag. Learn more in Client Portal.

Which employment matters does it fit?

Wrongful termination, discrimination/harassment, retaliation, whistleblower, wage & hour, FMLA, and employment contracts—each with configurable templates. See Automated Updates.

How does it reduce status calls and emails?

Milestone-based notifications and checklists proactively answer “what’s next?” while keeping all comms in one place.

Can clients securely upload sensitive documents?

Yes—pay stubs, schedules, complaint histories, HR responses, medical/FMLA paperwork, and agreements are uploaded via encrypted workflows tied to the matter.