Family Law Software

Q: What is family-law client engagement software?

Family-law client engagement software helps law firms manage client communication and case updates for divorce, custody, and support matters through automated updates and secure portals.

Less Guesswork. More Follow-Through.

Guide clients through divorce, custody, and support with plain-language updates and a 24/7 portal. Collect disclosures faster, cut phone-tag, and keep everyone aligned at every step.

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Transform Client Anxiety Into Confidence With Purpose-Built Features

User interface showing case status as open and active and case stage as Stage 3: Attorney Review.

Real-Time Matter Updates

Turn key milestones into plain-language notifications—consult booked, disclosures due, mediation set, hearing scheduled, decree entered—so clients don’t need to call for status.

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Secure Messaging & Document Sharing

Exchange parenting plans, financials, disclosures, and court notices in one encrypted thread—organized and searchable for your team.

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Mobile Client Portal

A 24/7 portal clients actually use—timelines, messages, and documents in one place to calm emotions and set expectations.

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User interface showing predictive client sentiment with Case ID 00396 for client Mannie Honda labeled as Promoter with a green progress bar.

Client Satisfaction Tracking

Monitor sentiment in real time and get proactive alerts when issues surface—so your team can intervene early and protect outcomes and reputation.

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Automated Workflows

Template reminders and checklists keep disclosures, signatures, and court prep on track—no one-off emails required.

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Case Status AI

Use AI-powered insights to streamline communication and surface what needs attention first—without leaving the portal.

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Enterprise-Grade Security for Sensitive Family & Financial Data

Secure and Easy to Use

No links or passwords to chase—claimants use our 5-star app with built-in 2FA. Encrypted push replaces risky email/SMS, and clients can safely upload medical records, proof-of-use, questionnaires, and retainer docs.

SOC 2 Type II Certification

Independently audited controls for security, availability, and confidentiality across claimant communications and evidence—from intake to MDL resolution. HIPAA/GDPR-ready, monitored and hosted on trusted infrastructure.

Bank-Level Encryption

All messages, files, and case data are protected with 256-bit SSL/TLS in transit and strong encryption at rest—keeping high-volume mass tort datasets secure at every step.

Role-Based Access Controls

Granular permissions with full audit trails ensure only authorized team members access sensitive information (income statements, means-test docs, tax returns).

Real Results From Leading Family Law Firms

Communication is the most important thing with clients. Case Status with MerusCase makes client engagement simple for workers' compensation. We've achieved 76% client engagement in just 3 months, 2.2-hour response time versus the 48-hour industry average, 9.3 average feedback rating, and 71 Net Promoter Score while saving 120 staff hours in 6 months.

Read the full Sergio Hidalgo case study

We are a client-centered and results-driven law firm, dedicated to providing responsive and effective legal representation. By integrating Case Status with Meruscase, we significantly enhanced our client engagement, reduced response times, and improved overall client satisfaction while efficiently managing cases and keeping clients informed at every step.

See Hanning & Sacchetto's success story

Case Status helped us scale our client-first approach as we grew. The 5-star app allows clients to self-serve information, reducing inbound calls while we respond to important messages within 4.2 hours versus the 48-72 hour industry average. We've saved 366 hours in nine months and achieved more than double the industry average for client satisfaction.

Discover Mark Thomas's results

Ready to Modernize Family-Law Communication?

See how firms streamline updates, collect disclosures faster, and deliver a calmer client experience—from consultation to decree and beyond.

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Calculate Your Family Law ROI

Automations and a 24/7 client portal typically cut back-and-forth phone time, speed evidence and disclosures, and keep hearings on schedule. Estimate hours saved, monthly savings, and payback.

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Frequently Asked Questions

What is family-law client engagement software?

A client-facing layer that centralizes updates, secure messaging, and document requests so families always know next steps—without phone-tag. Learn more in Client Portal.

How does it help with divorce, custody, and support?

Milestone-based updates and checklists guide clients through disclosures, mediation, hearings, and decrees—reducing confusion and inbound calls.

Can we include co-parents, guardians, or advisors?

Yes—add participants with limited permissions to share logistics without exposing confidential details.

How do clients share sensitive documents safely?

Clients upload financials, parenting plans, and court forms via encrypted threads tied to the matter—organized and searchable.

Does this replace our case management system?

No—Case Status complements your CMS; client-facing comms live here while internal records remain in your system.

Can we tailor journeys by matter type?

Absolutely—create templates for divorce, custody modifications, support enforcement, protective orders, adoption, and more.

What happens if a hearing is rescheduled last minute?

Update the event once and notify impacted clients with time, location, and prep checklist—no phone tree required.

Elevate your client experience

Transform satisfied clients into powerful advocates for your firm with automated review and referral requests.

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Comprehensive Client Engagement Across All Practice Areas

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