Shawn Taylor PLLC - A Caring Law Firm
The process for obtaining Social Security Disability Insurance benefits or Supplemental Security Income can be confusing and frustrating. Attorney Shawn Taylor helps walk you through every step of the process, helping you understand what to expect to pursue disability benefits.
The Situation
In Charleston, West Virginia, attorney Shawn Taylor runs a solo practice focused on Social Security Disability cases—a process that’s often long, stressful, and confusing for clients. Managing constant client updates while handling a full caseload was a major challenge, especially without extra staff.
The Result
After adopting Case Status, Shawn transformed his communication workflow. Clients began receiving real-time updates through the app, reducing calls and improving transparency. Engagement soared, with 91% of clients actively using the app and response times dropping to just 4.8 hours. Clients rated their experience a 9.3 out of 10 on average, and the firm’s Net Promoter Score jumped to 75—more than double the industry average. Case Status also helped Shawn save over 1,700 staff hours a year, proving that even solo firms can deliver top-tier client experiences with the right technology.
The Situation
In Charleston, West Virginia, attorney Shawn Taylor runs a solo practice focused on Social Security Disability cases—a process that’s often long, stressful, and confusing for clients. Managing constant client updates while handling a full caseload was a major challenge, especially without extra staff.
The Result
After adopting Case Status, Shawn transformed his communication workflow. Clients began receiving real-time updates through the app, reducing calls and improving transparency. Engagement soared, with 91% of clients actively using the app and response times dropping to just 4.8 hours. Clients rated their experience a 9.3 out of 10 on average, and the firm’s Net Promoter Score jumped to 75—more than double the industry average. Case Status also helped Shawn save over 1,700 staff hours a year, proving that even solo firms can deliver top-tier client experiences with the right technology.
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“Many law firms that practice SSDI law are national, so the service can feel impersonal. But a lawyer who understands what you are dealing with and actually cares about you will be best able to present your case to the Social Security Administration (SSA). Our office in Charleston provides honest and dedicated legal representation to people in West Virginia, Kentucky and Ohio. Every client we take on gets the benefit of dedicated, personalized representation.”