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Customer Testimonial

Practice Area

Personal Injury

Location

California

Company Size

11-50 Full Time Staff

Case Management Software

The Results Since Using Case Status

1000+

Hours Saved Per Year

75

Net Promoter Score

3x

Growth In 5-Star Google Reviews

Immediate

Time to Value: Integration to FileVine

2

Languages Supported

“I would say one of the biggest goals that we have is growth. Just like any other business, we want to grow. We want to have more clients. it goes hand-in-hand with our firm goals: if we're spending less time on the phone, we're spending less time on reminders, our caseload is able to grow because we don't feel like our staff members are overwhelmed with communicating with the clients…”
Wendy Mejia (Director of Operations at Lyfe Law

For Lyfe Law, a key factor to continued success is growth. When looking at the different ways to grow, operational execution stood out as a huge opportunity to be better than the rest. Inefficiencies identified centered around traditional communications channels like text, phone, and email. With staff and core values to be ultra-committed to client service, the time needed to maintain and react via these channels was material. That’s when Lyfe Law learned about the Case Status platform and how it could provide the ideal solution for team and client interactions. Not only does it make them better, they use it to win business.

As a Filevine customer, Lyfe Law had already optimized their back-office operations. With the integration of Case Status into Filevine, they imported and synchronized cases, documents, messages, and status updates, improving client experience immediately upon invite. Managing 300-400 active cases and around 150 appointments weekly, Case Status saves 5 minutes per appointment, allowing the team to focus on more valuable tasks. With an industry average net promoter score of 32, Lyfe Law uses Case Status to achieve high customer satisfaction, keeping clients informed throughout their journey. In the first seven months, Lyfe Law increased their Google reviews from 86 to 239, continuing to grow. Serving many Hispanic clients, the bilingual staff and the Spanish version of the Case Status mobile app further enhance the client experience.

4.9 • 10,000+ Ratings

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