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Cain Firm
A Texas-based personal injury firm with an NPS of 83 — well above the 65 benchmark — and 85.5% staff adoption. Clients rave about the firm's proactive communication and dedicated team.
Practice Area
Personal Injury
Location
Granbury, TX
Company Size
Boutique Firm
Case Management
Filevine
What our customers are saying
Proven results
83
Net Promoter Score (NPS), well above the 65 target
86%
Staff adoption rate
35,000+
Total client logins to the Case Status portal
98%
Case activation rate
5.73 hrs
Average client message response time
The situation
The Cain Firm handles personal injury cases in Texas with a growing client base. Keeping clients informed and engaged through often-lengthy legal processes was a top priority for the team.
The result
With Case Status, Cain Firm achieved an NPS of 83, 97.5% case activation, 85.5% staff adoption, and over 35,000 client logins. Clients consistently highlight the firm's communication, responsiveness, and dedication as key differentiators.
"I'm extremely happy with the service I have received with The Cain Firm. Mr. Graham Klein is the best attorney I could have gotten — dedicated from start to finish. I cannot thank him enough for all the hard work he did for me."
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