McCoy & Hiestand
A Louisville-based personal injury firm with a perfect 100 NPS score and 100% case activation — a shining example of what full platform adoption looks like for a small firm.
Practice Area
Personal Injury
Location
Louisville, KY
Company Size
SMB (~6 employees, 2 attorneys)
Case Management
Neos
What our customers are saying
Proven results
100
Perfect NPS score — every surveyed client is a Promoter
100%
Case activation rate
3.34 hrs
Average client response time — well under the 6-hour benchmark
5.0
Average Google review rating
3,700+
Total client logins to the Case Status portal
The situation
McCoy & Hiestand is a small but growing personal injury firm in Kentucky that needed a way to deliver a polished, consistent client experience without a large support team.
The result
Since joining Case Status in September 2024, the firm has achieved a perfect 100 NPS, 100% case activation, and a sub-4-hour average response time — demonstrating that even small firms can deliver a world-class client experience.
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