The Downer Law Firm P.A.
A lean personal injury firm in Charlotte, NC with near-perfect case activation and strong staff adoption — proving that small teams can deliver big client experiences with the right tools.
Practice Area
Personal Injury
Location
Charlotte, NC
Company Size
SMB (~9 employees, 2 attorneys)
Case Management
8am CASEpeer
What our customers are saying
Proven results
99.8%
Case activation rate — virtually every active case is live on Case Status
81%
Staff adoption rate
63
Net Promoter Score (NPS) — above the 65-target benchmark
5.55 hrs
Average client message response time
47
New Google reviews captured
The situation
Downer Law is a boutique personal injury firm with a small but dedicated team. Managing client communication efficiently — without dedicated client services staff — was a critical need.
The result
Downer Law achieved a near-perfect 99.8% case activation rate and 81% staff adoption, with an NPS of 63. The firm has logged 22,000+ client logins and captured 47 new Google reviews since joining Case Status in October 2024.
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