From Anxiety to Advocacy: What Clients Really Think and How to Close the Legal CX Gap
Event Time:
Join Case Status and legal industry leader Andrew Finkelstein for an eye-opening look at the real client experience in law firms today. Based on feedback from 400+ surveyed clients, this session will break down where firms are falling short—and how to fix it.
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Meet Our Esteemed Panelists:
Paul specializes in bringing new and disruptive technology and SaaS solutions to market, refining solutions to provide more value to customers. He is passionate about technology: helping businesses like law firms run better while at the same time delighting the consumers they serve. Paul has more than 25 years experience as a technology leader helping businesses and organizations grow through outstanding engagement with consumer-clients. Paul holds a BS in Engineering and Material Science from Duke University and a Masters in Business from The Citadel.
Kylie Fahey is an experienced business operator and strategic leader with a Master’s in Business Administration. She specializes in aligning financial insights, operational efficiency, and team leadership to drive measurable business results. Kylie is known for developing high-performing teams, executing strategic initiatives, and translating complex data into actionable growth strategies.
About this event
Your clients are more anxious—and less satisfied—than you think. The 2025 Legal Client Experience Report shows a disconnect between what law firms believe they’re delivering and how clients actually feel.
In this free webinar, you’ll learn:
- Why slow or unclear communication is costing you trust and referrals
- The 3 key client experience metrics your firm should track—but probably isn’t
- How to use automation, AI, and client-facing apps to build trust at scale
- Real-world strategies from Andrew Finkelstein’s practice to shift from assumptions to actionable insights
This isn’t just about technology—it’s about business outcomes. Learn how leading firms are improving client satisfaction, boosting referrals, and creating 5-star experiences at scale.
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