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Replay from August 2025

The Grandma Test: 7 Proven Strategies to Keep Clients Happy and Ethics in Check

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Replay from August 2025

Tired of clients asking, “What’s the status of my case?”

Join PILMMA founder Ken Hardison, managing partner Ben Leader, and Case Status’ Paul Bamert for a fast-paced, practical session that breaks down 7 client service strategies proven to reduce bar complaints, drive 5-star reviews, and scale your firm’s reputation with less stress.

What you’ll learn:

  • How to apply The Grandma Test to elevate empathy, ethics, and efficiency
  • Real-world tools for automating updates, boosting transparency, and reducing friction
  • A behind-the-scenes look at how Ben Leader uses Case Status to improve satisfaction—and what it’s done for his firm

This is the playbook every modern law firm needs to improve satisfaction, earn more referrals, and deliver on the promise of being a client-centered firm.

Register Now

Meet Our Esteemed Panelists:

Paul Bamert
VP of Marketing at Case Status

Paul specializes in bringing new and disruptive technology and SaaS solutions to market, refining solutions to provide more value to customers. He is passionate about technology: helping businesses like law firms run better while at the same time delighting the consumers they serve. Paul has more than 25 years experience as a technology leader helping businesses and organizations grow through outstanding engagement with consumer-clients. Paul holds a BS in Engineering and Material Science from Duke University and a Masters in Business from The Citadel.

Ken Hardison
Founder & President

Ken Hardison is the founder of PILMMA and a leading authority on law firm growth. After building two successful firms, he now helps attorneys scale through proven marketing and management strategies. Known as the “Millionaire Maker,” Ken has authored several books and speaks nationally on growing high-performing, client-focused practices.

Ben Leader
Partner Attorney

Ben Leader, a Rock Hill native and second-generation attorney, earned his B.A. from Clemson University and J.D. from Campbell University School of Law. He began his career clerking for the late Honorable John C. Hayes III before joining Elrod Pope Accident & Injury Attorneys in 2014, where he became Partner in 2019. As a Managing Partner, he oversees the firm’s Intake and Marketing Departments and has resolved over 750 personal injury cases, recovering millions for clients. Known for his client relationships and strategic insight, he is a frequent speaker at legal conferences and podcasts.

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Transformative Law Firms that use Case Status see Results

30%
Decrease in Phone Calls Within Weeks
90%
Reduction in Emails From Clients
130%
Net Promoter Score Increase from Average
800%
Increase in 5-Star Google Reviews

Why choose Case Status?

Listen to real stories of how Case Status has streamlined communications and helped law firms grow direct client referrals and online reviews.