The Grandma Test: 7 Proven Strategies to Keep Clients Happy and Ethics in Check
Event Time:
Join PILMMA founder Ken Hardison, attorney Ben Leader, and Case Status' Paul Bamert for a powerful session on keeping clients happy and complaints down. Learn 7 concrete steps to better client communication and discover how tools like Case Status can help you scale these practices without burning out your team.
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Meet Our Esteemed Panelists:
Paul specializes in bringing new and disruptive technology and SaaS solutions to market, refining solutions to provide more value to customers. He is passionate about technology: helping businesses like law firms run better while at the same time delighting the consumers they serve. Paul has more than 25 years experience as a technology leader helping businesses and organizations grow through outstanding engagement with consumer-clients. Paul holds a BS in Engineering and Material Science from Duke University and a Masters in Business from The Citadel.
Ben Leader, a Rock Hill native and second-generation attorney, earned his B.A. from Clemson University and J.D. from Campbell University School of Law. He began his career clerking for the late Honorable John C. Hayes III before joining Elrod Pope Accident & Injury Attorneys in 2014, where he became Partner in 2019. As a Managing Partner, he oversees the firm’s Intake and Marketing Departments and has resolved over 750 personal injury cases, recovering millions for clients. Known for his client relationships and strategic insight, he is a frequent speaker at legal conferences and podcasts.
Ken Hardison is the founder of PILMMA and a leading authority on law firm growth. After building two successful firms, he now helps attorneys scale through proven marketing and management strategies. Known as the “Millionaire Maker,” Ken has authored several books and speaks nationally on growing high-performing, client-focused practices.
About this event
What if every client update passed “The Grandma Test”?
This free webinar, based on a standing-room-only presentation at NCAJ, reveals 7 actionable ways to improve client communication, avoid bar complaints, and deliver 5-star experiences. You’ll hear how Ben Leader’s firm applies these principles using Case Status—and get practical tools you can use tomorrow.
Register now to protect your license, grow your practice, and elevate your client experience.
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