We are the Leading Client App Portal & Messaging Platform for Law Firms. Our Integration to Filevine will radically transform how easily you can engage with your clients in a more delightful way. Happy clients will drive business growth.
Become a leader in legal client services and win new clients at scale
We help Filevine firms drive client engagement by giving a window into all the great work your team is doing on their case. Say goodbye to calls and emails asking, "What's going on in my case?"
We compliment Filevine with communication automation, mass messaging & a platform that is always in reach: on your client’s smartphone via a 5-star app.
We are radically-focused on improving client satisfaction, lowering OPEX, driving 5-star reviews, & growing new business through referrals.
Optimizing Client Communication. A key Filevine win for Blade is the ease of integrating other tools. Blade uses Case Status, a mobile client portal and communication tool, to allow clients to check in on their case. He also uses Case Status to send his clients quick messages.
Read More.png){kind=logo}
Helpful Resources to Learn about the Partnership
Helpful Customer Stories to See What Success Looks Like
Hear how Blade Thompson drives high client satisfaction and big business results with Filevine & Case Status.
Real world results for a firm using the awesome Filevine-Case Status integration.
Lyfe Law leverages consumer-preferred experiences to drive speed & growth.
You watched Blade Thompson's video, now see his firm's results.
Real Numbers Don't Lie.
Success Story - Smaller Filevine Firm
Success Story - Larger Filevine Firm
Integrate Case Status into your Filevine ecosystem
The purpose of this section is to set expectations on how to set up the integration for Filevine and how the integration works.
Requirements for full Filevine integration capabilities:
- Must have a login for an active Filevine account
- Must provide a Filevine API Key/Secret to the Case Status team
- Must have a Case Status Login and must be configured prior to integration
The Case Status team will aid your Filevine administrator in setting up the integration. To set up the Case Status integration, firm must:
- Create a new key or obtain an existing key from their developer portal at: http://portal.filevine.io
- Under the scope ‘Core API,’ copy the API Key and Key Secret and provide this to Case Status
- Note: The key must have an active Filevine user attached to it. Manually created keys do not work and Filevine will need to add one on their end.
Once the integration has been set up, projects can be imported into Case Status. There are two ways this can be configured:
- Import/Sync all cases: All projects with the required fields will be imported into Case Status. The automatic sync runs nightly at 9:15 PM UTC and will import/sync all projects. The sync can also be triggered manually at any time. The first sync will import all projects from the last 10 years into Case Status. After the first sync, the sync will only pull cases from the last 30 days. Your implementation manager can reset the sync to pull all cases from the last ten years. Duplicate cases will not be added. Users will also have access to a ‘Sync with Filevine’ button where the user can sync all cases into Case Status instantly.
- Import/Sync projects individually: Filevine has the option to add a custom “Case Status” Widget which can be used to sync projects to Case Status. This can be placed in any section within the project in Filevine. The ‘Sync with Filevine’ button is also available where the user can import a singular case along with the project ID for that case.
- If manually syncing a case, a CSV will be sent to whoever triggered the sync with a breakdown of which cases were attempted, and the results of those attempts.
The integration allows for both messages and documents in Case Status to automatically sync to the Project in Filevine
- Messages will sync automatically every two minutes and can be found in the main Feed as well the Activity tab within the project.
- Messages can be sent within the activity thread of a project in Filevine. If the setting and the webhook are configured for the firm, messages that are commented on a #casestatus #messages thread in Filevine will update the client via the Case Status web/mobile app.
- Documents will sync automatically every 20 minutes or can be synced manually on demand. Documents can be found in the Docs tab within the Project.
- #CaseStatus and #Message will appear at the top of the feed item along with a link to the project in CaseStatus. Messages will be grouped under this feed item, which can be expanded. Once expanded, messages will be tagged with #Outbound and #Inbound according to the sender. The message will include the sender of the message, the content of it, and the date/time it was sent.
- #CaseStatus and #Appointments will appear at the top of the feed item along with the link to the appointments tab for that project in Case Status. The details of the appointment and reminders that are sent/scheduled will be visible once the item is expanded. It will indicate who created the appointment along with the #Outbound tag to signify an appointment reminder was sent to the client. The messages here will contain all appointment information including date, time, and location.
Case Status supports stage syncing with the Phases in Filevine.
When a Phase is updated in Filevine, the stage will update in Case Status once the case is synced.
- Case Status supports between 2 and 12 stages.
- By default, when the phase of a case is updated, the matching stage in Case Status will be updated. Your integration manager also has the ability to map one stage update to another. For example, if the case is updated to Released From Treatment, by default the integration will look for a stage in Case Status called Released From Treatment. It can instead be mapped to something like “Treatment Completed.
Additional Items that Require a Zapier Account:
- Automatically send a message from a project in Filevine on a case in Case Status can be accomplished using our third-party integration with Zapier. Filevine has a number of different triggers that can trigger a message to be sent in Case Status. For example, a zap can be set up so that when a new calendar event is completed in Filevine for a specific project, the name of that calendar event could be sent through Case Status such as {{Your Firm Name}} has entered a new calendar event on your matter: {{Calendar Title}} at {{Calendar Location}}. This zap can not create a new appointment within Case Status.
- Automatically create or close a case in Case Status can be accomplished using our third-party integration with Zapier. Filevine has a number of different triggers that can trigger a case to be created or closed. Some utilize Zapier to create or close cases in real-time vs waiting for our integration to run each night; however, if Zapier is not set up correctly, this can cause your integration to fail.
Field Mapping
- Please refer to our help center article on Filevine filed mapping. Click here.
