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Integrate Case Status into your MyCase ecosystem

The purpose of this page is to set expectations of how to set up the integration for MyCase and how the integration works.

Setup (Expected Time: 1 hour or less)

Requirements for full MyCase integration capabilities:

- Must have a login for an active MyCase account

- Must have a Case Status Login and must be configured prior to integration

The MyCase integration is activated by OAuth and there is no setup needed on the backend. Simply navigate to your Case Status Settings and select MyCase as the case management system under ‘integrations’.

- This will redirect you to log into your MyCase Account. Once logged in select 'Allow Access' to Case Status and the integration setup will be complete.

- It is important to ensure the MyCase account that is used for this process will always be active so the connection remains intact. We suggest using a support or admin level account for this reason.

Testing

- The firm must provide an implementation manager with 2-5 test cases, to be used for testing the integration.

- While not required, it is preferred for your Firm to give temporary MyCase access to the implementation manager in order to expedite the setup and testing process.

How the Integration Works

Once the integration has been set up, Cases can be imported into Case Status. There are two ways this can be configured:

- Import/Sync all cases: All Cases with the required fields will be imported into Case Status. The automatic sync runs nightly at 9:15 PM UTC and will import/sync all Cases. The sync can also be triggered manually at any time. The first sync will pull all cases from the last 10 years. After the first sync, the sync will only pull cases from the last 12 months. Your implementation manager can reset the sync to pull all cases from the last ten years. Duplicate cases will not be added.  

- Import/Sync Cases individually: Cases can be imported/synced individually using the integration ID within the URL in MyCase.

The integration allows for documents in Case Status to automatically sync to the Case in MyCase
   
- Documents will sync automatically every 20 minutes. Documents can be found in the ‘Case Documents’ tab within the associated case.

Case Status supports closed case syncing with the Case in MyCase.

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When a case is closed in MyCase, it will also be closed in Case Status when the nightly sync runs.

Case Status supports stage syncing with the stages in MyCase. When a stage is updated in MyCase, the stage will update in Case Status once the case is synced.

- Case Status supports between 2 and 12 stages.

- By default, when the phase of a case is updated, the matching stage in Case Status will be updated. You can change the stage mapping within the Settings in Case Status. For example, if the case is updated to Released From Treatment, by default the integration will look for a stage in Case Status called Released From Treatment. It can instead be mapped to something like “Treatment Completed.

Field Mapping

Please refer to our help center article on MyCase field mapping here.

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