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We help SmartAdvocate firms drive client engagement by giving a window into all the great work your team is doing on their case. Say goodbye to emails and calls asking, "what's going on with my case?"
We compliment SmartAdvocate with communication automation, mass messaging & a platform that is always in reach: on your client’s smartphone via a 5-star App.
We are radically-focused on improving client satisfaction, lowering OPEX, driving 5-star reviews, & growing new business through referrals.
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We start with consumer trends that every firm should understand and build into the demo of solving for real engagement that drives business outcomes.
Ready to Integrate Case Status into your SmartAdvocate ecosystem
The next section is technical in nature and gives guidelines about: (1) how to set up the integration for SmartAdvocate and (2) how the SmartAdvocate integration works.
Requirements for full SmartAdvocate integration capabilities:
- Must have a login for an active SmartAdvocate account
- Must have a Case Status Login and must be configured prior to integration
The SmartAdvocate integration is activated by OAuth and there is no setup needed on the backend. Simply navigate to your Case Status Settings and select SmartAdvocate as the case management system under ‘integrations’.
- This will redirect you to log into your SmartAdvocate Account. Once logged in select 'Allow Access' to Case Status and the integration setup will be complete.
- It is important to ensure the SmartAdvocate account that is used for this process will always be active so the connection remains intact. We suggest using a support or admin level account for this reason.
- Firm must provide an implementation manager with 2-5 test cases, to be used for testing the integration.
- While not required, it is preferred for your Firm to give temporary SmartAdvocate access to the implementation manager in order to expedite the setup and testing process.
Once the integration has been set up, Cases can be imported into Case Status. There are two ways this can be configured:
- Import/Sync all cases: All Cases with the required fields will be imported into Case Status. The automatic sync runs nightly at 9:15 PM UTC and will import/sync all Cases. The sync can also be triggered manually at any time. The first sync will pull all cases from the last 10 years. After the first sync, the sync will only pull cases from the last 30 days. Your implementation manager can reset the sync to pull all cases from the last ten years. Duplicate cases will not be added.
- Import/Sync Cases individually: Cases can be imported/synced individually using the integration ID within the URL in SmartAdvocate.
The integration allows for both messages and documents in Case Status to automatically sync to the Matter in SmartAdvocate
- Messages will sync automatically every two minutes and can be found in the ‘Notes’ section within the matter. All messages that are synced will have the Subject "Case Status Message” and indicate whether the message is inbound or outbound
- Documents will sync automatically every 20 minutes and can be found in the ‘Case Documents’ tab within the associated Matter.
Case Status supports stage syncing with the stages in SmartAdvocate. When a stage is updated in SmartAdvocate, the stage will update in Case Status once the case is synced.
- Case Status supports between 2 and 12 stages.
- By default, when the phase of a case is updated, the matching stage in Case Status will be updated. You can change the stage mapping within the Settings in Case Status. For example, if the case is updated to Released From Treatment, by default the integration will look for a stage in Case Status called Released From Treatment. It can instead be mapped to something like “Treatment Completed.
Case Status supports closed case syncing with the Matter in SmartAdvocate.
- When a Matter is closed in SmartAdvocate, it will also be closed in Case Status when the nightly sync runs.
Please refer to our help center article on SmartAdvocate field mapping here.
