Communication Frequency
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Communication Frequency
Average client touchpoints per month
Formula
CF = (Total Client Touchpoints) / (Number of Active Cases × Months)Variables
Total Client Touchpoints
Sum of all client communications (emails, calls, meetings, portal updates)
Number of Active Cases
Count of cases that were active during the measurement period
Months
Number of months in the measurement period
How It Works
Count all meaningful client communications and divide by the number of active cases multiplied by the number of months.
Example
If you had 240 client touchpoints across 30 active cases in 1 month, your CF is 240 ÷ (30 × 1) = 8 touchpoints per case per month.
Calculate Your Communication Frequency
Total Client Touchpoints
Number of Active Cases
Months
Result:
—updates/month
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