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Average days to prepare and deliver documents
DT = Σ(Completion Date - Request Date) / (Number of Documents)Sum of days between request and completion for all documents
Total number of documents prepared during the measurement period
Calculate the days between when all necessary information is received and when the document is delivered to the client.
If you completed 20 documents with a total turnaround time of 70 days, your DT is 70 ÷ 20 = 3.5 days.
This is an inverse metric, meaning lower values are better. For example, a shorter response time indicates better performance.
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