Lawyers Texting in the Legal Profession

In today’s fast-paced society, with unlimited communication options, more lawyers are turning to text messaging clients as a form of communication. It’s a quick, reliable, and effective way to stay connected with your clients. As it pertains to the legal profession, texting clients can be an excellent way to keep your clients informed on the progress of their case, and Case Status can help your firm embrace text messaging.

With Case Status, an all-in-one information hub for clients, your firm can communicate seamlessly with individual clients, groups of clients, or all of your clients at once on a secure platform designed specifically for lawyers texting clients. 

Let’s take a look at the benefits your firm stands to gain by texting clients as a form of communication.

Benefits of Texting

When you are a lawyer at a busy firm, it might seem overwhelming to embrace a new form of communication. However, there are some practical reasons why you should make the switch. Two of the most significant benefits your firm stands to reap by messaging clients are:

• Speed

Text messages are obvious, easy to respond to, and brief in nature, making communicating with your clients far more efficient.  A study by the New York Post in 2017 showed us that the average American checks their phone roughly 80 times daily. This means that the likelihood of your client seeing and responding to your message quickly is much greater than with typical forms of communication.

• Scale Your Reliance on Texts

One of the major concerns some lawyers have when texting clients is that they are opening up lines of communication that can be hard to manage. Instead of making yourself fully accessible to your clients via phone & email, instead message clients with text reminders. These can be set up through Case Status to help you and your client remember essential deadlines, tasks, and events while maintaining privacy.

Best Practices for Text Messaging Clients

While text messaging can be quick and effective, it’s important to understand some best practices to help you navigate this new form of communication with your clients.

• Customer Service

First and foremost, it’s crucial to establish clear and firm communication boundaries with your clients surrounding text messaging. By setting the expectation at the beginning of the engagement, you can let clients know that you will be communicating with them through the Case Status information hub, via messaging or texting. A simple way to do this would be to add Case Status and messaging to your representation agreement. This will help you and your client understand what to expect from each other, so neither one ends up confused or surprised by a text message.

• Confidentiality

When it comes to lawyers texting clients, there are extra precautions that attorneys must take to ensure your client’s information remains confidential, the data stays secure, and your firm is compliant, such as:

• Have a separate work-only phone. To keep your private and professional matters separate, many law firms invest in a separate work phone.
• A platform such as Case Status that guarantees privacy, management, and confidentiality for law firms. Messages sent within Case Status are encrypted and under the management, control, and supervision of the law firm. With a service like Case Status, messaging clients is safe, easy, and reliable.
• Documentation

Despite feeling like an informal method of communication, lawyers texting clients is still a form of client communication. Just like emails or written correspondence, it is your responsibility, as a lawyer, to retain copies and store that information securely. Not only is it your ethical duty to preserve data related to a client’s file, but it’s also important to access that info in case of a dispute. Case Status provides a third party audit trail of client communications, available for the law firm to review at any time.

Case Status for Lawyer Texting

• Quickly Broadcast your Text Messages

Text messaging is one of the most effective forms of communication. Over 98% of all texts are read within three minutes of receiving. With Case Status, you can effortlessly send text messages to individual clients informing them of anything related to their respective cases. You even have the option to message several or all of your clients, all at once. This allows you to tell them general knowledge-based information, saving your firm time while keeping your clients in the loop.

• People Never Leave Home Without a Phone

These days almost everyone has their phone on them at all times. Whether on the app or communicating via text, the Case Status platform offers a quick way to reach your clients and keep your firm in the palm of their hand.

• Text Messaging Built for Law Firms

With so much on the go, it can be hard to remember to text clients back, and those communications can get lost in a law firm. With Case Status, all your text messaging is in one, easy-to-access platform. Schedule reminder notifications for important dates, deadlines, and events to keep your clients in the loop, all with the click of a button.

Lawyers Texting Clients is the Future

While texting isn’t the best communication method for complex legal discussions, it is an excellent way to improve the client experience at your firm.

Using Case Status to manage your firm's client-based communication, you can keep your clients informed of important dates, deadlines, events, and so much more, all with the click of a button. 

Lawyers texting clients is the new norm, and you don’t want your firm left behind in the dust. Click here to book your demo of Case Status and embrace the future today!