Case Status Launches AI Powered Message Urgency Filters to Help Law Firms Prioritize Client Communications

New AI-powered feature uses natural language processing to evaluate and categorize incoming client messages by urgency, sentiment, and type, allowing legal teams to focus on high-priority conversations

Case Status, the leading client engagement platform for law firms, announces the launch of Enhanced Message Urgency Filters, a new AI-powered feature designed to help legal teams identify and respond to high-priority client communications. Case Status’s platform quickly provides law firms with an innovative software solution and intuitive app that delivers real-time updates, secure messaging, and AI-powered insights, seamlessly integrating with existing case management systems.

The new Message Urgency employs natural language processing to evaluate every incoming client message for key traits, including urgency, sentiment, and category. These values are surfaced in the Case List, allowing legal teams to quickly filter and address their most critical client needs first. This is the first innovation of many that will help law firms to prioritize different work.

"The legal world moves fast, and client expectations remain higher than ever," said Andy Seavers, CEO of Case Status. "Today’s clients expect to experience the same immediacy with law firms as they do with consumer apps. By highlighting urgent and emotionally charged messages in real time, law firms can step in faster, reduce potential escalations, and deliver a better overall client experience. This feature is the first building block of a broader AI vision that will eventually include predictive client sentiment trends."

The introduction of Message Urgency reinforces Case Status's dedication to leveraging AI to offer solutions that elevate both client satisfaction and operational efficiency for law firms. By integrating advanced natural language processing capabilities, Case Status continues to revolutionize how legal professionals evolve from conventional client interactions to meaningful, prioritized engagement that responds to clients' most pressing needs.

This feature represents the latest addition to Case Status's growing suite of Client Engagement AI capabilities, which includes Case Summary, Real-Time Translation, and Recommended Response tools, further demonstrating the company's commitment to innovation in legal technology.

For more information about Case Status, visit here.

About Case Status
Case Status is the leading legal tech company for client engagement with a vision to redefine how law firms interact with their clients. Our innovative, secure software platform and intuitive 5-star rated app simplify client engagement by providing real-time updates, secure messaging, and AI-powered insights to keep clients informed every step of the way. Seamlessly integrating with case management systems, Case Status streamlines communication, boosts client satisfaction, and drives positive reviews and referrals. Our goal is simple: to enhance the experience for both clients and attorneys.

Discover how top-performing law firms are using AI to streamline client communication and boost efficiency. In this clip, Shawn Lehocky explains how Case Status AI’s Message Urgency helps firms route incoming messages based on urgency and complexity—ensuring the right team members handle the right tasks.