CX = ROI: Turning Great Service into Sustainable Referrals
Event Time:
In this CX Summit panel discussion, legal leaders explore why client experience is no longer a “soft” initiative—but a measurable driver of revenue and long-term growth. As client expectations rise, firms that prioritize proactive communication, relationship-building, and client intelligence consistently outperform those relying solely on marketing spend.
Panelists share how referrals and organic cases deliver higher-value outcomes, where friction occurs in the client journey, and how data, AI, and technology support better service without sacrificing the human connection.
‍
Case Status needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
Meet Our Esteemed Panelists:
As a seasoned operations executive, Melissa has spent the past 20 years scaling businesses, specifically law firms, across the country, creating systems and processes and managing the growth and expansion of their teams, services, and locations.
Shawn Lehocky is the son of a union steamfitter whose passions are technology and physics. Perhaps that’s why he sees his main responsibility as Chief Executive Officer of Pond Lehocky Giordano LLP as future-proofing the firm.
.png)
Ken Hardison is the founder of PILMMA and a leading authority on law firm growth. After building two successful firms, he now helps attorneys scale through proven marketing and management strategies. Known as the “Millionaire Maker,” Ken has authored several books and speaks nationally on growing high-performing, client-focused practices.
About this event
Client experience is no longer a cost of doing business—it’s a growth strategy.
In this CX Summit session recap, law firm leaders break down how evolving client expectations, proactive communication, and data-driven insights transform client experience into measurable ROI. You’ll learn how firms use CX to improve retention, increase referrals, and justify technology and service investments directly tied to revenue and long-term firm value.
This session is ideal for partners, owners, and operations leaders looking to align client experience with profitability, reputation, and sustainable growth.
‍
Other Events
The biggest competitive advantage in 2026? Knowing your clients better than they know themselves. In this high-impact webinar, Case Status leaders and legal tech experts explore how law firms are shifting from reactive communication to predictive client intelligence.
Your firm’s client experience is your reality—so is it a seamless, 5-star journey or a disorganized process that leaves clients frustrated? Micronetbd and Case Status invite you to explore how law firms using Litify can improve client engagement, boost efficiency, and drive profitability. Special guest Brian Page of Trust Guss Injury Lawyers will share insights on turning satisfied clients into your firm’s biggest growth driver.
Join us to learn about all the value of the CASEpeer - Case Status integration: powerful for every Personal Injury firm. In case you missed our event earlier this year, we will recap the overview of the partnership & the integration, providing a brief demo of both running together. But since our last installment we will also share exciting updates of the new integration enhancements as well as share the real world results of Mark Thomas Injury Lawyer.
Transformative Law Firms that use Case Status see Results
Why choose Case Status?
