It’s Not You. It’s Your Portal
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Your firm didn’t suddenly become harder to manage. Your tools just stopped keeping up.
Client portals tend to fail quietly—not all at once, but gradually. They work well enough when volume is low and expectations are forgiving. Then the firm grows. Cases stack up. Clients expect more. Staff starts compensating. And what once felt “fine” starts demanding constant effort just to keep things from slipping.
This webinar is about that moment—when growth exposes the limits of technology that was never designed to scale.
What the Best-Run Firms Are Doing Differently
Leading firms aren’t scaling by adding layers of staff just to keep clients informed. They’re replacing reactive tools with intelligent platforms that anticipate issues, guide action, and turn client communication into infrastructure.
This isn’t about shiny tech or AI for AI’s sake. It’s about building systems that improve as volume increases—rather than breaking under it.
A Live Look at What “Better” Actually Looks Like
This session includes the first-ever live demo of Case Status—no slides, no hypotheticals, and no feature bingo.
You’ll see what changes when communication becomes usable instead of decorative. When staff no longer hunts for context. When risk and sentiment surface automatically.
The most noticeable thing won’t be what’s on the screen—it’s what’s missing: the chaos.
This Isn’t a Disruption. It’s a Relief.
Staying with tools that “still work” means continuing to compensate.
Moving to intelligent systems means compounding efficiency over time.
You didn’t fail your portal. It failed your future.
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Meet Our Esteemed Panelists:
Paul specializes in bringing new and disruptive technology and SaaS solutions to market, refining solutions to provide more value to customers. He is passionate about technology: helping businesses like law firms run better while at the same time delighting the consumers they serve. Paul has more than 25 years experience as a technology leader helping businesses and organizations grow through outstanding engagement with consumer-clients. Paul holds a BS in Engineering and Material Science from Duke University and a Masters in Business from The Citadel.
Benjamin Gold is an American attorney and entrepreneur best known as the founder of Lawyer Stories, a global digital storytelling and networking platform for legal professionals. Through the initiative, Gold has created a community where lawyers and law students share their personal and professional journeys, fostering connection and mentorship across the legal industry.
About this event
Why Dumb Tools Break at Scale — and What Intelligent Law Firms Do Instead.Join us for a candid conversation on why traditional client portals fail under growth—and see the first-ever live demo of Case Status.
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Pond Lehocky Giordano (PLG) recently achieved a remarkable milestone: becoming the first law firm to reach 1 million client logins to their 5-star branded mobile app! This extraordinary achievement is a testament to their unwavering dedication to the client experience. It's a shining example of how a firm who delivers great legal services via client service technology can yield happy clients who, in turn, bring additional benefits to the firm. Join us to hear directly from the leaders at PLG about what this 1 million means for them and what it can mean for you.
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Learn how to build smarter client automations that improve engagement, reduce noise, and elevate the client experience in this live Case Status webinar.
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