From Anxiety to Advocacy — What Your Legal Clients Really Think
Event Time:
You care about your clients — but do they feel it? According to the 2025 Legal CX Report, nearly 80% of law firm clients feel uncared for. And just 21% felt their firm cared and asked for feedback.
Join us for a data-driven session on:
- Why clients are often more anxious and less satisfied than firms realize
- What your firm should be measuring (but probably isn’t)
- How leading firms are closing the gap with technology, transparency, and better communication
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Meet Our Esteemed Panelists:
Paul specializes in bringing new and disruptive technology and SaaS solutions to market, refining solutions to provide more value to customers. He is passionate about technology: helping businesses like law firms run better while at the same time delighting the consumers they serve. Paul has more than 25 years experience as a technology leader helping businesses and organizations grow through outstanding engagement with consumer-clients. Paul holds a BS in Engineering and Material Science from Duke University and a Masters in Business from The Citadel.
Jose helps attorneys and staff members bridge the gap between technology and real-world business needs. With a deep understanding of the legal industry, client engagement, and legal practice operations, Jose works closely with clients to design and implement tailored solutions that drive efficiency and growth. Jose’s expertise lies in delivering tailored solutions to law firms seeking operational optimization, while continuously seeking avenues to refine internal processes within legal practices.
About this event
Attendees will hear insights from the report about:
- What clients actually think about their experience with law firms (based on 400+ surveyed clients)
- How misalignment between attorney perception and client reality is hurting referrals and satisfaction
- The cost of slow or unclear communication — and how tech-forward firms are solving it
- How to track the metrics that matter (NPS, response time, case resolution time)
- Real-world examples of firms closing the CX gap using automation, client apps, and AI
Key Benefits for Attendees:
What You’ll Learn:
✅ The disconnect: 72% of attorneys think their firm is caring — only 40% of clients agree
✅ How slow updates and silence cause anxiety (and negative reviews)
✅ The 3 key CX metrics your firm should be tracking (but probably isn’t)
✅ Real-world strategies to build trust and transparency at scale so you can deliver on the promise of a client-centric law firm
✅ How AI, automation, and client-facing apps reduce client stress and boost satisfaction
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