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June 1, 2026

The new Insights Dashboard is live.

Case StatusProduct Drop
Inaugural Issue · Product Drop Changelog

The new Insights Dashboard is live.

Rebuilt from the ground up. Faster, more flexible, and now rolling out across both tiers: Firm Insights and Advanced Insights. Everything you need to spot slowdowns early, staff to demand, and turn happy clients into reviews.

The new Insights Dashboard, firm-wide analytics view

Slice it any way you need.

Usage and ROI view

Usage & ROI

See exactly how much the platform is doing for your firm: adoption, activity, and the return behind it, all in one place.

Satisfaction and NPS view

Satisfaction

Firm level NPS at a glance, with drill downs by practice area and by attorney, so you know exactly who and what is driving the score.

Reviews: track ratings and feedback in one feed.

Staff Insights: see workload and output by team member.

Activity Insights: a live pulse on what's moving across the firm.

Integration & Sync Health: exception categories surfaced before they grow.

Customer Scorecard: now built right into the Activity tab.

Misc improvements: plus a handful of smaller views from your requests.

Smoother on every click.

Cascading filters

Practice area, record type, user type, and user name, stacked to drill to exactly the slice you want.

Custom date ranges

Go back up to two years, or jump with preset time ranges for instant comparisons.

CSV export in one click

Export any view in a click, now with a new Summary column built in.

Accurate dates & NPS

Dates now respect your firm's timezone, plus clear NPS conversion tables.

Insight that drives action.

Run a tighter operation

Integration and sync health view

Catch slowdowns early before they reach clients.

Match staffing to real demand.

Surface sync issues while they're still small.

Turn promoters into Google reviews.

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