Always Letting Their Clients Know They Hired The Right Team
Reaching clients who don’t even have an email? No problem! Learn how Case Status helped GG&F put each client’s case within arms reach.
What our customers are saying
Proven results
88%
10k
191
The situation
As expected with many cases, there can be long stretches of time when there are no updates or changes to the status of the case. The team needed ways to reassure clients that they were still on track. As such, GG&F was handling lots of calls to keep clients updated. The team decided they needed a way to probe clients on a regular basis to remind them that they were doing just fine. And with many laborer clients not even having email, they needed alternative methods to reach their clients. Mobile phones seemed to be the answer. The search brought the team to Case Status. The smartphone app was just the answer the team needed to change the update game.
The result
With close to 2000 active cases each year, GG&F finds Case Status to be a significant time saver, allowing quick messaging instead of longer phone calls. Clients feel they have direct access to their attorneys, bypassing secretaries or receptionists, which enhances their satisfaction. Case Status enables the firm to scale without sacrificing quality. Ben Feld, the Managing Partner, uses the firm insights tab to monitor client interactions in real-time across their midsize firm with about 30 employees. This platform reduces email and mail volume substantially, saving time and creating new economies of scale for the firm.
