Growth & Outcomes Made Symple
Lyfe Law takes full advantage of consumer-preferred technology to expedite claims and grow the firm.
What our customers are saying
Proven results
1000+
75
3x
Immediate
2
The situation
For Lyfe Law, a key factor to continued success is growth. When looking at the different ways to grow, operational execution stood out as a huge opportunity to be better than the rest. Inefficiencies identified centered around traditional communications channels like text, phone, and email. With staff and core values to be ultra-committed to client service, the time needed to maintain and react via these channels was material. That’s when Lyfe Law learned about the Case Status platform and how it could provide the ideal solution for team and client interactions. Not only does it make them better, they use it to win business.
The result
As a Filevine customer, Lyfe Law had already optimized their back-office operations. With the integration of Case Status into Filevine, they imported and synchronized cases, documents, messages, and status updates, improving client experience immediately upon invite. Managing 300-400 active cases and around 150 appointments weekly, Case Status saves 5 minutes per appointment, allowing the team to focus on more valuable tasks. With an industry average net promoter score of 32, Lyfe Law uses Case Status to achieve high customer satisfaction, keeping clients informed throughout their journey. In the first seven months, Lyfe Law increased their Google reviews from 86 to 239, continuing to grow. Serving many Hispanic clients, the bilingual staff and the Spanish version of the Case Status mobile app further enhance the client experience.
