A Legacy Law Firm: Leading Through Change & Growth
What does it truly mean to build a legacy law firm in today’s rapidly evolving legal landscape? In this semi-live webinar, industry leaders share how values-driven leadership, client-first thinking, and adaptability create firms that last across generations. Gain practical insight into growth, succession, culture-building, and the future of client experience.
Details about this webinar
What Will Your Firm Be Known For—Today and Tomorrow?
Legacy in law isn’t defined by how long a firm has existed or who founded it. It’s defined by the values that shape decisions, the culture that supports people, and the experience clients receive at every stage of their case.
In this CX Summit session-turned-webinar, moderator Bill Biggs sits down with Sam Pond, Founder of Pond Lehocky Giordano, and Nikki Montlick, Partner at Montlick Injury Attorneys, to explore how firms can honor their roots while confidently navigating growth, leadership transitions, and modern client expectations.
This semi-live format includes a recorded session followed by live moderation and audience Q&A, allowing attendees to engage directly in a conversation about the future of legal leadership.
What You’ll Learn
- How to define legacy beyond bloodlines or firm history
- How to lead through growth and change while protecting core values
- Why client-first thinking must extend beyond marketing language
- How to embed culture into daily operations
- How to hire, develop, and empower staff to elevate the client experience
- Where technology fits within a human-centered service model
- How to prepare the next generation of leaders for long-term success
Who Should Attend
- Law firm owners and managing partners
- Firm leaders planning for growth or succession
- Legal operations leaders
- Client experience and CX professionals
- Anyone responsible for shaping firm culture and long-term vision
This webinar is designed for law firm professionals focused on building firms that endure — not just for today, but for decades to come.
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Meet Our Esteemed Panelists
Sam Pond is the Managing Partner at Pond Lehocky Giordano, one of the nation’s leading workers’ compensation and disability law firms. He focuses on building innovative legal services that improve outcomes for injured workers while driving operational excellence and growth across the firm.
Nikki Montlick is the President of Montlick Injury Attorneys, a nationally recognized personal injury law firm. She plays a key role in shaping the firm’s strategic direction, focusing on client-centered service, operational excellence, and sustainable growth in a highly competitive legal market.
Bill Biggs is the Executive Director at Garces, Grabler, and LeBrocq, where he leads the firm’s operational strategy and day-to-day business functions. With a focus on efficiency, team development, and scalable systems, Bill helps drive the firm’s ability to deliver exceptional service to clients.
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