Legal CX Report 2026
The legal services pie is shrinking and ad dollars are losing leverage. The firms beating their competition are winning on reputation, not budget. Join Case Status on Tuesday, June 16 for the live reveal of the findings of the 2026 Legal CX Report. See and hear the research, but leave with the playbook to take your firm forward.
Details about this webinar
The legal services market is tightening. Ad dollars produce less. Buyers no longer respond to billboards or TV spots the way they used to. And yet most law firms keep doing what they've always done, then wonder why growth is harder than it used to be.
For the second annual Legal CX Report, Case Status partnered with Researchscape to survey more than 430 practicing attorneys, law firm executives, and legal clients. We set out to test a bold idea: that today's clients care more about how their firm treats them than about the legal outcome itself. The data revealed a more nuanced and more useful story. Clients evaluate firms holistically, weighing outcomes and experience together. Three in four clients say they're satisfied. But only 41% would recommend their firm, and just 29% would leave a positive review. That gap, satisfied but silent, is quietly costing firms growth in a market where recommendations and reviews drive more buying decisions than any other channel.
Join the Case Status team for the live reveal. We will walk through the key findings:
Finding 1: Clients judge firms on both legal outcomes and how they are treated
Finding 2: Three in four clients are satisfied, but most stay silent
Finding 3: Buyers rely on recommendations, reviews, and referrals, not ads
Finding 4: Operational investments in CX drive higher Google review scores
Finding 5: Attorneys want to change, but firms still operate like it is 1999 - they want an operating model
Leave with a clear view of what is quietly costing your firm growth, and the operational moves that turn satisfied clients into the firm's most efficient marketing channel.
Meet Our Esteemed Panelists
Andy Seavers is the Co-Founder and CEO of Case Status, a leading client engagement platform for law firms. Under his leadership, the company has been recognized as one of the fastest-growing legal tech startups in the country, earning a spot on the 2024 Inc. 5000 list. With a background in technology and entrepreneurship, Andy has guided Case Status in transforming how law firms communicate with clients—leveraging automation, secure messaging, and AI-driven insights to improve satisfaction and operational efficiency. He is based in Charleston, South Carolina, and is an active contributor to the legal tech and startup communities.
Kylie currently leads growth marketing at Case Status, where she helps law firms modernize client engagement through powerful, client-centered legal tech. She plays a central role in shaping the brand and creating go-to-market campaigns that resonate with the needs of today’s legal professionals. From leading the charge on digital marketing to building content that educates and inspires, she’s focused on driving growth through authenticity, clarity, and impact.
Paul specializes in bringing new and disruptive technology and SaaS solutions to market, refining solutions to provide more value to customers. He is passionate about technology: helping businesses like law firms run better while at the same time delighting the consumers they serve.
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