XOS Launch Office Hours

Pedro Ramirez is a Customer Success Manager at Case Status with more than eight years across customer success and sales, known for getting things done and building lasting relationships with clients and teammates alike. He loves turning ideas into projects and growing them from scratch, and outside work you will find him hiking, golfing, or behind a camera.

McKenna Harvey leads enterprise customer success at Case Status, a SaaS customer success leader focused on retention, adoption, and revenue growth who was promoted within her first year. Across her career she has driven more than $11M in client revenue, onboarded 500-plus clients, mentored teams, and influenced 20-plus product updates, thriving at the intersection of customer success and product.

Kylie currently leads growth marketing at Case Status, where she helps law firms modernize client engagement through powerful, client-centered legal tech. She plays a central role in shaping the brand and creating go-to-market campaigns that resonate with the needs of today’s legal professionals. From leading the charge on digital marketing to building content that educates and inspires, she’s focused on driving growth through authenticity, clarity, and impact.

Paul specializes in bringing new and disruptive technology and SaaS solutions to market, refining solutions to provide more value to customers. He is passionate about technology: helping businesses like law firms run better while at the same time delighting the consumers they serve.