XOS Launch Office Hours

Pedro Ramirez is a Customer Success Manager at Case Status with more than eight years across customer success and sales, known for getting things done and building lasting relationships with clients and teammates alike. He loves turning ideas into projects and growing them from scratch, and outside work you will find him hiking, golfing, or behind a camera.

McKenna Harvey leads enterprise customer success at Case Status, a SaaS customer success leader focused on retention, adoption, and revenue growth who was promoted within her first year. Across her career she has driven more than $11M in client revenue, onboarded 500-plus clients, mentored teams, and influenced 20-plus product updates, thriving at the intersection of customer success and product.

Kylie currently leads growth marketing at Case Status, where she helps law firms modernize client engagement through powerful, client-centered legal tech. She plays a central role in shaping the brand and creating go-to-market campaigns that resonate with the needs of today’s legal professionals. From leading the charge on digital marketing to building content that educates and inspires, she’s focused on driving growth through authenticity, clarity, and impact.

Jenna Enfield is a Customer Success Manager at Case Status who partners with law firms to elevate client experience through streamlined, automated communication that keeps clients informed at every stage of their case. She focuses on strategic account management, churn reduction, and revenue expansion, working with firm leadership to strengthen onboarding, adoption, and long-term value.

Hayden, co-founder of Speed.AI, focuses on product innovation and client success. He helps law firms implement AI-driven call review systems that improve intake performance and marketing efficiency. His work centers on bridging the gap between technology and real-world law firm operations.

Marina Bradley joined Ostroff Godshall Injury and Accident Lawyers in June 2022 as the firm’s Executive Director. Her previous work experience includes serving as the Web Editor/Social Media Coordinator of Montgomery County, PA and the manager of a local Blue Bell, PA insurance defense firm. While web editor, Marina was a part of the team that won the County Commissioners Association of Pennsylvania (CCAP) Excellence in Website Design Award, which is designed to “to honor outstanding work by the counties in the area of websites.” According to the CCAP, Montgomery County “launched and enhanced their county’s website as a progressive move towards better communication and enhanced ways to conduct county business.” Marina also helped to design Montgomery County’s app, GoMontco, which is available today for iPhone and Android. Marina grew up in Philadelphia, PA before moving to Montgomery County, PA as an adult. Marina attended Mount Saint Joseph Academy in Flourtown, PA and the University of Pennsylvania in Philadelphia, PA. A current resident of Ambler, PA, Marina loves the small community, and all the local activities Ambler has to offer. Marina is also involved in several local animal rescue charities, including Sam’s Hope in Wyndmoor, PA and New Life Animal Rescue, in Marlton, NJ, and has a beloved cockapoo dog named Ozzy. Marina is currently on the Social Media Committee of the Independence Chapter of the Association of Legal Administrators of which she is a proud member. She is a member of the ALA Philadelphia Chapter as well.

Casey Gregory is a Senior Implementation Manager at Case Status who specializes in large-scale, national enterprise rollouts, leading multi-disciplinary teams to turn high-level vision into precise execution across complex, fragmented organizations. He builds deep, personalized client relationships so every implementation becomes a long-term driver of value, not just a launch.

Removing financial barriers for entrepreneurial law firms. Gravity Legal reduces the risk, cost, and administrative burden of accepting payments and managing funds in a trust or IOLTA account.

Brooks Bevins is a Senior Implementation Manager at Case Status who brings an Agile, customer-first approach to onboarding and deployment. With a background as a Scrum Master and business analyst, he empowers cross-functional teams and builds the streamlined, repeatable processes that make adoption stick from day one.

Ashley Parker is Manager of Implementation at Case Status, with over a decade of client-facing SaaS experience leading enterprise onboarding, implementation, and project delivery. She builds strong client relationships and optimizes processes that drive adoption, retention, and operational excellence, and she partners across Product, Sales, and Customer Success to resolve escalations and turn client feedback into better outcomes.

Pamala Hodge is a Senior Implementation Manager at Case Status who brings a rare blend of legal and technical fluency, backed by more than 20 years of paralegal expertise. Having moved from business consulting to customer success leadership to implementation, she specializes in translating technical solutions into practical workflows legal teams can use right away, driving adoption, training, and long-term value.