The Trust Gap: Redefining the Modern Law Firm with AI Communication
Event Time:
Client expectations for transparency and responsiveness now exceed what most firms can deliver manually — creating a growing trust gap. Join Case Status, Clio, and leaders from Palace Law, Quill & Arrow, and Freed Marcroft to learn how operationalizing communication with AI drives retention, referrals, and growth. Can’t attend live? Register to receive the recording and post-event resources.
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Meet Our Esteemed Panelists:
Paul specializes in bringing new and disruptive technology and SaaS solutions to market, refining solutions to provide more value to customers. He is passionate about technology: helping businesses like law firms run better while at the same time delighting the consumers they serve. Paul has more than 25 years experience as a technology leader helping businesses and organizations grow through outstanding engagement with consumer-clients. Paul holds a BS in Engineering and Material Science from Duke University and a Masters in Business from The Citadel.
Joshua serves as Clio’s Lawyer in Residence, advising firms on legal operations, ethics, and technology adoption. He brings a practical perspective on how firms can modernize operations while maintaining professional responsibility and client-centered values.
Meghan Freed is a nationally recognized family law attorney and leader at Freed Marcroft. She is known for building a values-driven firm that blends innovation with deep client care, leveraging systems and technology to scale service without sacrificing trust.
About this event
Client expectations for transparency and responsiveness now exceed what most firms can deliver manually — creating a growing trust gap.
Market leaders are replacing heroics with systems. They’re using AI and automation to absorb the predictable so attorneys can elevate the meaningful — building trust across the entire client lifecycle.
Join Case Status, Clio, and leaders from Palace Law, Quill & Arrow, and Meghan Freed (Freed Marcroft) for a strategic and practical discussion on how operationalizing communication drives retention, referrals, and measurable growth.
What You’ll Learn
- Where communication breaks down — and how to fix it
- How AI scales proactive, personalized updates
- How better client experience fuels measurable growth
- How Clio powers operations and Case Status powers experience
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