Client Experience improves with our Confido Integration

Confido is a legal payments platform built for law firms. Together with Case Status, your client receives their settlement funds digitally inside the same 5-star app they have used since day one. No new login, no trip to the bank, no waiting on the mail.

Confido Firms Finish the Case the Way They Started It

You spent months keeping your client informed. They watched every stage move. They felt taken care of. Then the case settles and the last step falls back to the way it has always been done: a phone call, a mailing address, a check in an envelope, and a week of "did it come yet?"

The final step of receiving a settlement check is more than a workflow, but should be considered part of the client experience. The integration between Case Status and Confido delivers exceptional client service all the way to the end with the disbursement right inside the app your client already trusts.

Stop Handling Paper Checks

Printing, signing, mailing, tracking, reissuing the one that never arrived. Confido moves the disbursement digitally and Case Status is where your client picks it up.

Fewer "Where Is My Money?" Calls

The most predictable call at the end of a case. Your client can see the disbursement and its status in the same thread they have used all along, so your team is not the status line.

Keep Bank Details Off Your Desk

A text or an email asking for account details is easy to spoof, and once your team has written a routing number on a legal pad, your firm owns that risk. Here the client enters their own details directly with Confido, inside a channel they already know belongs to you.

One Less System to Open

The disbursement starts inside Case Status. Your case manager stays in the workflow they already know instead of switching to another platform at the worst possible moment.

Confido Firms Finish the Case the Way They Started It

1.3M
Americans using the Case Status 5-star client app
65,000
App ratings across iOS and Android
5-star
Average client rating of the Case Status app
600+
Law firms on Case Status

Confido

Integration FAQs

Do I need to be a Confido customer to use this?

Yes. This integration connects two platforms, so your firm needs an account with both. If you use one and not the other, tell us on the form and we will get you to the right team.

Does this handle payments from clients to the firm?

Not in this release. This integration covers settlement disbursements, which is what our personal injury and contingency firms asked for first. Client to firm payment acceptance is a separate conversation, and Confido supports it today.

Do we have to change our trust accounting process?

Your funds still move through Confido's disbursement flow the way they do today. Case Status is the channel your client uses to receive them, not the ledger.

How long does setup take?

If your firm already has both platforms, connecting them takes about as long as copying and pasting a key. Your Case Status team can walk you through it.

Will our clients be confused by a payment showing up in the app?

The request comes from your firm, in your firm's branding, in the thread they have been using for months. That familiarity is the point.

Deliver better client experience at scale

Transform satisfied clients into powerful advocates for your firm with automated review and referral requests.