Eight years after inception, Case Status now serves 1 in every 55 Americans with a legal matter and roughly 1 in 7 Americans who hire a lawyer, with industry-leading Net Promoter scores driving the next generation of clients through referrals and reviews.
CHARLESTON, S.C., July 1, 2026 - Case Status, the client experience platform purpose-built for law firms and powered by Client Intelligence, today announced it has surpassed 1 million concurrent active clients on the platform. The milestone, crossed in early June 2026, represents the largest active & engaged client base of any client platform in the legal industry and a defining proof point for the firms that built their growth strategy around client experience instead of treating it as overhead.
Since 2018, Case Status has served an estimated 4 million lifetime clients on behalf of hundreds of law firms across personal injury, mass tort, workers' compensation, Social Security disability, family law, estate planning, employment, and other consumer practice areas. Reaching 1 million concurrent active clients is the moment those firms cross from being early adopters of client-first practice to being the new majority. Moreover, these clients are just documented in the system. These clients are actively engaged in their legal matter via the most downloaded and highest-rated legal client App on the market.
The law firm within the Case Status family of firms that is most likely to have welcomed that 1 millionth client is none other than Hughes & Coleman Injury Lawyers. What makes it fitting is that no one was chasing a number. Every morning of the week of June 1st, the Hughes & Coleman team was doing what it does every day, sending invitations to newly signed clients to welcome them onto the platform. This was the same week that the Case Status team was celebrating the official crossing of 1 million simultaneous active and engaged clients on the platform.
"We are thrilled to be the firm that most likely welcomed this unknowing client," said Lee Coleman, Managing Partner and Co-Founder of Hughes & Coleman. "We had no idea. When the call came in from our Customer Success Manager, we thought it was just a normal check-in. We invest in Case Status because we believe leading with client care is the most important thing we do, and the results have backed that up. Our average response time is 1.8 hours because of our communication tools, automations, and built-in AI. Our Net Promoter Scores at the firm level are in the mid 70s, better than Amazon. We continue to add more 5-star reviews every month. We know the impact at our firm, and it is clear there are many firms like ours seeing similar results."
Why this milestone matters
According to the State Justice Institute and IAALS US Justice Needs Survey, the largest nationwide study of its kind, 55 million Americans face a legal matter every year. That includes the personal injury, workers' compensation, disability, family, employment, estate, and consumer issues where Case Status's law firm customers do their work.
Reaching 1 million concurrent active clients means Case Status is now actively serving roughly 1 in every 55 Americans with a legal matter, in the most stressful chapter of their lives, on behalf of the law firm they hired.
The number is even more striking when you narrow the lens. Most people with a legal problem never call a lawyer, which is the access to justice crisis the SJI and IAALS research describes. Of the much smaller subset who do retain a lawyer, estimated at roughly 7 million Americans annually, Case Status now reaches approximately 1 in every 7.
Across that base, Case Status maintains a platform-wide Net Promoter Score of 65 or higher, a number that puts our customers' clients above the published benchmarks for Amazon, Apple, and most consumer brands, the legal industry is often told it should aspire to. For law firms, that score is not a vanity metric. It is the engine that drives the next generation of clients through the front door.
"Law firms have been told for years that the client gets in the way of doing great legal work," said Andy Seavers, co-founder and CEO of Case Status. "Our customers have proven the opposite. The client is the way. When you treat the client experience as the product, you win the next case before the current one even closes. One million active clients is the proof. The next million is already on its way."
The data behind the shift
Case Status's research, published in the Legal CX Report® (the Legal Client Experience Report), found that legal outcomes are not the primary driver of client satisfaction or referral behavior. How clients feel they were treated by the firm matters as much, if not more. The forthcoming 2026 version of the Legal CX Report®, set to launch in June, expands that finding into the largest dataset ever assembled on client experience in legal services.
The companion thesis, captured in CEO Andy Seavers's book Future Firm vs Fossil Firm, frames the choice in front of every managing partner today. Fossil firms keep treating client communication as a cost center. Future firms turn it into their growth flywheel. The 1 million active client milestone is the receipt for that thesis at scale.
Customer proof: from 1 million logins to 1 million clients
In 2024, longtime Case Status customer Pond Lehocky Giordano became the first law firm to reach 1 million client logins to their branded mobile experience, a watershed moment for the legal industry. Two years later, the platform behind that achievement is now powering an entire ecosystem of firms that have chosen to compete on client experience. In a 2025 law.com article, CEO Shawn Lehocky expanded on the importance of client experience. "Measuring firm success isn’t just about numbers – it’s about accountability," summarizes Shawn. "It gives every team in the firm, from marketing to intake to legal ops, a shared language and a shared goal: delivering exceptional client experiences that drive sustainable growth."
The Client Intelligence™ Platform
Case Status is the Client Intelligence™ platform that turns the number one bar complaint, lack of communication, into a competitive advantage. The platform combines automated case updates, two-way messaging, sentiment monitoring, NPS capture, review, and referral activation, and AI-powered triage so firms can deliver a five-star experience to every client without adding headcount.
Customers see the impact in the metrics that move the business: higher client satisfaction, more reviews, more referrals, faster case resolution, and a paralegal team that finally gets to practice law instead of fielding status calls.
The CX Summit
Case Status isn’t just building a platform and a category; it is building an exclusive community. An exclusive community of law firm leaders who have made client experience the center of their strategy will gather September 16 to 18, 2026, in Charleston, SC, for the CX Summit. Attendees include the firms that have collectively delivered the 1 million active client milestone, plus a curated set of firms ready to follow them. Tickets are available at casestatus.com/cx-summit.
About Case Status
Case Status is the leading legal tech company for client engagement, with a vision to redefine how law firms interact with their clients. Our innovative, secure software platform and intuitive 5-star rated app simplify client engagement by providing real-time updates, secure messaging, and AI-powered insights to keep clients informed every step of the way. Seamlessly integrating with case management systems, Case Status streamlines communication, boosts client satisfaction, and drives positive reviews and referrals. Our goal is simple: to enhance the experience for both clients and attorneys.
Case Status® is a registered trademark of Case Status, Inc.
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