Client Satisfaction
Start your Assessment
Client Satisfaction
Net Promoter Score (NPS) measuring client satisfaction
Formula
NPS = (% Promoters) - (% Detractors)Variables
% Promoters
Percentage of clients who rated 9-10 (likely to recommend)
% Detractors
Percentage of clients who rated 0-6 (unlikely to recommend)
How It Works
Clients rate your firm on a scale of 0-10. Promoters (9-10) minus Detractors (0-6) gives your NPS score.
Example
If 60% of clients give 9-10, 25% give 7-8, and 15% give 0-6, your NPS is 60% - 15% = +45
Calculate Your Client Satisfaction
% Promoters
%
% Detractors
%
Result:
—NPS
Action Items
0/0 completedNo action items yet
Add actions to improve this KPI
Suggested Actions for Client Satisfaction
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.