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Client Satisfaction Calculator | Measure Legal Client NPS & Happiness | Case Status
Client Satisfaction Calculator | Measure Legal Client NPS & Happiness | Case Status
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Client Satisfaction
Net Promoter Score (NPS) measuring client satisfaction
Formula
NPS = (% Promoters) - (% Detractors)Variables
% Promoters
Percentage of clients who rated 9-10 (likely to recommend)
% Detractors
Percentage of clients who rated 0-6 (unlikely to recommend)
How It Works
Clients rate your firm on a scale of 0-10. Promoters (9-10) minus Detractors (0-6) gives your NPS score.
Example
If 60% of clients give 9-10, 25% give 7-8, and 15% give 0-6, your NPS is 60% - 15% = +45
Calculate Your Client Satisfaction
% Promoters
%
% Detractors
%
Result:
—NPS
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