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The Innovation Fund
How Palace Law is rewriting the economics of client experience by treating it like a capital investment, not a budget line item.
Practice Area
Personal Injury & Workers' Comp
Location
Tacoma, WA
Company Size
Mid Size
Case Management
Clio
The Situation
The Result
93%
Client Engagement on the App
6
Hour Response Time
9 out of 10
Average Client Satisfaction Rating
73.1
Net Promoter Score - May 2026
3200+
Hours Saved in Last 12 Months
Practice Area
Personal Injury & Workers' Comp
Location
Tacoma, WA
Company Size
Mid Size
Case Management
Clio
The Situation
The Result
93%
Client Engagement on the App
6
Hour Response Time
9 out of 10
Average Client Satisfaction Rating
73.1
Net Promoter Score - May 2026
3200+
Hours Saved in Last 12 Months
Video
Helpful Resources to See and Hear More
Learn how to maximize the reach and impact of the firm
Jordan Couch
Partner, Palace Law
"Reframing the problem. Instead of identifying the problem as our clients are calling us too much, we redefine the problem as our clients feel the need to call us too much."
4.9 • 40,000+ Ratings
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